Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline

Fatoumata Balde

Queens,NY

Summary

As a recent graduate in the Healthcare Policy and Management at City Tech , with a minor in psychology I'm confident that I have enough knowledge to work in the healthcare field. I'm looking for a career that will allow me to further develop my skills and apply the knowledge I received from my degrees in Healthcare Policy and Management and Health Science.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Customer Service Representative

Trader Joe's
01.2023 - Current
  • Enhance customer satisfaction by providing high-quality service and swift resolution of queries and issues
  • Manage transactions and ensure accuracy in a fast-paced retail environment
  • Train new employees on store policies and customer service protocols
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Security Officer

Allied Security
01.2022 - 06.2023
  • Monitored premises at US Open to ensure safety and security of all attendees
  • Quickly responded to incidents and provided detailed reports on security breaches and other observations
  • Assisted in crowd management and provided directions and information to attendees
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Team Member

Chick-fil-A
12.2021 - 01.2023
  • Delivered consistently friendly and efficient service, contributing to the store's reputation for high customer satisfaction
  • Collaborated with team members to meet daily sales targets and maintain operational efficiency
  • Handled food preparation and safety procedures according to company guidelines
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Bachelor of Science - Healthcare Policy Management

New York City College of Technology, Brooklyn, NY
06.2024

Associate of Science - Health Sciences

New York City College of Technology of The City University of New York, Brooklyn, NY
06.2022

Skills

  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to communicate clearly and courteously with staff, patients, and visitors
  • Knowledge of healthcare systems and policies
  • Knowledge of Medical Terminology
  • Proficient use of EHR
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Familiar with health insurance Requirement
  • Detail oriented
  • Customer Service

Certification

  • HIPAA Compliance Training (Completed at New York City College Of Technology)
  • CDC Training Certificate
  • RCR (Responsible Conduct of Research for CUNY Researchers)
  • HSR for Undergraduate Students

Volunteer Experience

key club, Queens, NY, Organized and participated in community health fairs, promoting health awareness and education., Supported logistics and planning of community outreach programs to enhance public health initiatives.

Languages

French
Full Professional

Timeline

Customer Service Representative - Trader Joe's
01.2023 - Current
Security Officer - Allied Security
01.2022 - 06.2023
Team Member - Chick-fil-A
12.2021 - 01.2023
New York City College of Technology - Bachelor of Science, Healthcare Policy Management
New York City College of Technology of The City University of New York - Associate of Science, Health Sciences

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Fatoumata Balde