Jennifer Berendt
Mukilteo
Summary
Dedicated individual with extensive experience delivering courteous service in fast-paced environments seeking a professional role in a long standing career position. Proven track record in customer satisfaction and effective communication. Strong team environment contributor with skills in problem-solving, multitasking, and attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Transdev Transportation
Everett
02.2025 - Current
- Intercept inbound calls from clients of Dial-A-Ride to track active routes in real time.
- Schedule rides for a variety of locations both in Snohomish County and neighboring transfer rides into other counties.
- Manage account information to ensure up to date records for clients.
- Filing and correcting outstanding expense records for past due clients.
Spark Delivery Driver
Spark Driver
Richland
04.2024 - Current
- Utilize a mobile application to manage and accept delivery assignments from local businesses, ensuring efficient service across the Tri-Cities, WA region
- Execute timely and accurate delivery of goods, enhancing customer satisfaction and supporting local merchant operations
- Maintain effective communication with merchants and consumers to ensure seamless delivery experiences
Doordash Driver
DoorDash
Richland
04.2022 - Current
- Coordinate the retrieval and delivery of orders from various local businesses to customers across the Tri-Cities area
- Utilize a mobile application to efficiently manage and fulfill delivery requests, ensuring timely and accurate service
Patient Access Representative
Kaiser Permanente
Richland
06.2022 - 01.2023
- Coordinated appointment scheduling for primary care patients, facilitating both in-person and virtual consultations across approximately 20 clinics in Washington State
- Assisted in processing referrals and managing communication by sending messages to healthcare providers and addressing prescription refill requests
- Documented patient symptoms for appointments and the consulting nurse line to ensure accurate and comprehensive patient records
Sales Representative
Cellular Plus - Verizon Authorized Retailer
Richland
11.2020 - 06.2021
- Assisted customers by independently managing sales, providing technical support, and handling account management
- Tracked and reported product sales and inventory, ensuring accurate data was maintained for operational efficiency
- Managed end-of-day procedures, including daily rankings, cash management, and delivery of nightly deposits
Server
Shooters Bar and Grill
Kennewick
11.2019 - 02.2020
- Managed all aspects of the dining experience independently, ensuring consistent guest satisfaction in a busy sports bar setting
- Handled financial responsibilities, including vendor account payments and inventory report management for ordering purposes
- Opened the establishment daily, holding keyholder responsibilities and performing additional tasks such as janitorial duties and product organization
Server
Three Eyed Fish
Richland
12.2018 - 08.2019
- Delivered exceptional customer service in a dynamic wine bar environment, enhancing guest experiences during live music events and on the rooftop deck
- Utilized advanced technology to efficiently expedite food and beverages, contributing to smooth operations within a well-staffed team
Server/Tasting Room
J. Bookwalter Winery
Richland
03.2017 - 01.2019
- Delivered exceptional dining experiences by effectively collaborating with events coordinators, management, and kitchen staff, ensuring seamless service for both local and out-of-town guests
- Managed the setup, operation, and teardown of events with up to 100 attendees, demonstrating strong organizational skills and attention to detail
- Conducted wine tastings and facilitated merchandise sales, successfully promoting and enrolling guests in the wine club to enhance customer engagement
Sales Representative
Ennis Fine Furniture
Richland
10.2017 - 08.2018
- Assisted customers in selecting high-end American-made furniture, providing personalized consultations and custom floor plan designs to enhance their home decor
- Collaborated with a small team using a rotating 'ups system' to acquire new clients and maintained consistent follow-up procedures to ensure long-term customer relationships
Education
AA -
Columbia Basin College
04.2025
High school diploma or GED -
08.2006
Skills
- Customer Service
- Computer Programs
- Account Management
- Technical Support
- Scheduling
- Proficient Typing
- Phone Etiquette
- Client Privacy
- Attention to Detail
- Strong Interpersonal Communication Skills
- Multitasking
- Time Management
- Empathy
- Organizational Skills
- Teamwork
- Ability to Work Independently Quickly
- Problem-Solving Mindset
- Adaptability
- Time Management
- Desire to Always Learn and Improve
Timeline
Customer Service Representative
Transdev Transportation
02.2025 - Current
Spark Delivery Driver
Spark Driver
04.2024 - Current
Patient Access Representative
Kaiser Permanente
06.2022 - 01.2023
Doordash Driver
DoorDash
04.2022 - Current
Sales Representative
Cellular Plus - Verizon Authorized Retailer
11.2020 - 06.2021
Server
Shooters Bar and Grill
11.2019 - 02.2020
Server
Three Eyed Fish
12.2018 - 08.2019
Sales Representative
Ennis Fine Furniture
10.2017 - 08.2018
Server/Tasting Room
J. Bookwalter Winery
03.2017 - 01.2019
AA -
Columbia Basin College