Nicquila Godbee
customer service rep
Brunswick,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service representative
radial
09.2013 - 03.2025
- Answered incoming phone calls for multiple companies
- Provided Technical Support
- Placed Orders
- Managed online accounts
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Representative
visa
08.2012 - 03.2013
- Answered incoming calls for Turbo Tax card holders.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
Microsoft/Medical Billing -
Sullivan And Cogliano
08.2011
Skills
- Strong interpersonal communication skills
- Problem analysis and problem solver
- Organizational skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Microsoft
- Excel
- Power point
- Data Entry
- Call center experience
- Computer proficiency
Timeline
Customer Service representative
radial
09.2013 - 03.2025
Customer Service Representative
visa
08.2012 - 03.2013
Microsoft/Medical Billing -
Sullivan And Cogliano
Similar Profiles
Jaida ParsonJaida Parson
Warehouse Worker at RadialWarehouse Worker at Radial
Victor FasaeVictor Fasae
Team leader(step up) at RadialTeam leader(step up) at Radial
Jeree PowellJeree Powell
Packer at RadialPacker at Radial
Brandon SierraBrandon Sierra
Warehouse Associate at RadialWarehouse Associate at Radial
Stefon CombsStefon Combs
Warehouse Property Manager II at Tuba Group, Federal Law Enforcement Training Center (FLETC)Warehouse Property Manager II at Tuba Group, Federal Law Enforcement Training Center (FLETC)