Experienced transportation professional with a solid background in passenger relations and inventory management. Proven ability to maintain schedules, conduct equipment inspections, and deliver exceptional service, ensuring safe and efficient operations.
Overview
18
18
years of professional experience
Work History
Train Operator Division 20
Los Angeles County Metropolitan Transit Authority
Los Angeles, CA
01.2026 - Current
Operate light rail vehicles while ensuring safe and reliable transportation of passengers across assigned routes.
Monitor train signals and maintain adherence to established schedules for efficient operation.
Conduct routine inspections of equipment and promptly report maintenance concerns.
Coordinate with dispatch and operations control to coordinate train movements and prevent delays.
Bus Operator From Division 15, 02, 01, and 13
Los Angeles County Metropolitan Transit Authority
Los Angeles, CA
11.2016 - 01.2026
Safely transported passengers throughout Los Angeles County while maintaining on time service.
Provided professional customer service and handled passenger concerns.
Followed all LACMTA operational procedures and safety regulations.
Maintained accurate reporting of incidents and operational issues, while having no miss outs.
Retail Sales Associate
Dave Tipp Jewlery & Loan
Los Angeles, CA
06.2015 - 11.2016
Assisted customers in selecting jewelry and loan options enhancing shopping experience.
Processed cash and credit transactions accurately.
Provided customer service and answered product questions.
Maintained organized displays and inventory.
Store Manager
Family Pants Clothing Corporation
Los Angeles, CA
11.2010 - 06.2015
Delivered outstanding customer service by assisting customers, resolving concerns, and ensuring a positive shopping experience.
Managed daily store operations including sales, merchandising, and overall store organization.
Supervised cash register operations, processed credit card transactions, and maintained accurate cash handling procedures.
Oversaw stocking, inventory control. and product returns to ensure merchandise was properly organized and available for customers.
Implemented loss prevention practices to reduce theft and inventory discrepancies.
Sales Associate
Yes Imports
Los Angeles, CA
06.2008 - 05.2010
Provided customer service and assisted customers with product selection and purchases.
Managed computer inventory system to track stock levels and product availability.
Conducted telemarketing and online sales to promote products and increase store revenue.
Assisted customers through internet sales platforms and responded to inquires.
Maintained organized merchandise displays and restocked products as needed.
Finance Intern | 07/20-08/20 | 12/20 | 12/21 at The Bermudez Biscuit CompanyFinance Intern | 07/20-08/20 | 12/20 | 12/21 at The Bermudez Biscuit Company
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.