Hi, I’m
Chelsea Hensel
Michigan City,IN
Summary
Diligent and dedicated United States Air Force veteran with 6 years of experience in National Security. Active duty spouse with extensive travel experience, providing exposure to various occupations. These diverse experiences have revealed my true passions: serving others, fostering teamwork, and working towards a shared objective.
Overview
18
years of professional experience
Work History
Nancy Bell
Caregiver
03.2024 - Current
Job overview
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Prepared and served nutritious meals, considering dietary restrictions and preferences to promote overall health.
- Applied mobile caregiving applications to schedule and document daily tasks, enhancing care coordination.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided safe mobility support to help patients move around personal and public spaces.
Michigan City Animal Hospital
Customer Service Representative/Manager
03.2021 - Current
Job overview
- Managed, trained, and developed a team of8 individuals while supporting a medical staff of25, in an extremely fast passed, growing emergency services hospital
- Overcame challenges due to pandemic, providing exceptional and adaptive services to a15,400 active clientele and30,777 medical appointments since2020
- Re-created training program, facilitated shadowing program, and liaisoned3rd party supportive companies
- Effectively contained and defused all emotionally heightened situations, potentially life threatening
- Many times, individuals being under the influence or mentally unstable, with zero incidents
- Always remained calm and professional
- Operated computer programs, able to run system reports, and troubleshoot to solve any issue
- Performed an extremely demanding position, with the ability to multitask on a exponential level, requiring the utmost professionalism under any and all situations with zero error
Clark International
Private Security Agent
10.2021 - 03.2024
Job overview
- Prepared detailed reports on daily activities and any unusual occurrences.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
- Maintained a high level of confidentiality when transporting clients, protecting their privacy and sensitive information.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Provided close protection for high-profile individuals, ensuring their personal safety and well-being at all times.
- Implemented covert protective measures when required, blending seamlessly into various environments without drawing undue attention to the client''s presence.
GNC
Store Manager/Sales Manager
02.2019 - 12.2019
Job overview
- Led a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning territories and building teams
- In this job, the customer always comes first and I truly believe that
- My team and I had an outstanding report with all of our customers
- We loved training and helping the community and local military members
- My other experiences and responsibilities were;
- Scheduling
- Banking reports and Payroll
- Handling customer complaints and maintaining customer experience priority
- Organizational skills
- Audits
- Computer/tablet experience
- Conference calls
- Working for other stores when needed
Outdoor Recreation
Recreation Assistant
11.2017 - 02.2019
Job overview
- Assisted recreation specialists
- Facilitated rental walk-throughs, and demonstrated proper use on all tools and equipment
- This was a high volume job, and very rewarding
- I had the opportunity to be one of the first personal encounters for hundreds of new visitors, with many becoming returning customers
- Making and receiving phone calls
- Scheduled appointments
- Rentals
- RV campground (reservations, check-in/out, etc.)
- Archery instructor
- Event coordinator
United States Air Force (AF)
Security Forces Leader
05.2016 - 09.2017
Job overview
- My responsibilities and duties were;
- Nuclear weapon security
- Combat training
- Leading security teams through training, exercises, and daily duties
- Responding immediately to critical alarms or suspicious activity
- Air Base security
- Graduated Airmen Leadership School (ALS)
- Awarded Nuclear deterrence ribbon
United States Air Force (AF)
Security Forces Patrolman
06.2013 - 05.2016
Job overview
- Law enforcement officer
- Hand selected for US Air Force in Europe-Air Force (USAFE-AF) Elite Security Duty
- Lead of USAFE-AF AFRICA Visitor Center Compound
- Selected to lead security team in Israel
- Hand selected to be awarded for outstanding service and leadership
- Awarded coins by Four star General Philip Breedelove and Israeli General Gadi Eizenkot
- Responded to fatal accidents and fatal cases
- Performed traffic stops and arrests, utilizing proper search and custody procedures
- Alarm monitor and assistant to Law enforcement dispatcher
- Recieved Commendation Medal for meritorious service
United States Air Force (AF)
Security Forces Member
05.2012 - 06.2013
Job overview
- Law Enforcement Duties
- Weapons security
- Flight-line security
- Weapons training
- Combat training
- International customs training
- Awarded two medals for exceptional unit during inspection
- Flight-line security
- Weapons training
- Combat training
- International customs training
Education
Community College of the Air Force
from Criminal Justice
09.2017
Airman Leadership SchoolMinot AFB, ND
Leadership and Management
02.2017
US Air Force Security ForcesLackland AFB, TX
Security Forces Journeyman
04.2012
Kankakee Community CollegeKankakee, Illinois
from Criminal Justice
11.2010
University Overview
Studied,15 credits in Criminal Justice until I joined the Air Force.
Kankakee Valley High SchoolWheatfield, Indiana
High School Diploma
05.2009
Skills
- Resilient
- Uncompromising Work Ethic
- Intrinsically Motivated
- Effective Communicator
- Respectful and compassionate
- Conflict resolution
- Coaching and mentoring
- Teamwork and collaboration
- Executive protection
- Telephone etiquette
- Medical recordkeeping
- Data entry
Languages
English
Timeline
Caregiver
Nancy Bell
03.2024 - Current
Private Security Agent
Clark International
10.2021 - 03.2024
Customer Service Representative/Manager
Michigan City Animal Hospital
03.2021 - Current
Store Manager/Sales Manager
GNC
02.2019 - 12.2019
Recreation Assistant
Outdoor Recreation
11.2017 - 02.2019
Security Forces Leader
United States Air Force (AF)
05.2016 - 09.2017
Security Forces Patrolman
United States Air Force (AF)
06.2013 - 05.2016
Security Forces Member
United States Air Force (AF)
05.2012 - 06.2013
Airman Leadership School
Leadership and Management
US Air Force Security Forces
Security Forces Journeyman
Kankakee Community College
from Criminal Justice
Kankakee Valley High School
High School Diploma
Community College of the Air Force
from Criminal Justice
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