Heather Sanders
Charlotte,NC
Summary
Compassionate Community Social Worker with background in providing support to diverse population groups, including homeless individuals, families in crisis and marginalized communities. Skilled at assessing client needs, developing personalized intervention strategies, and advocating for community resources. Prior work demonstrated impact through improved community programs and heightened awareness of available social services.
Overview
18
18
years of professional experience
Work History
Membership Consultant
ArchWell Health
Charlotte, NC
03.2023 - 11.2024
- Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets
- Deliver highest level of sales and customer service to our prospects, patients and community partners
- Generate leads by prospecting, building and maintaining relationships throughout the community
- Prospect, engage and create new trusting relationships with local businesses within an assigned territory, at multiple levels, including employees, key contacts, manager and business leaders, to drive patient growth opportunities
- Develop collaborative partnerships and manage an account book of 40+ community and business partners to gain a deep understanding of business challenges and create mutually beneficial relationships and development opportunities
- Record customer information and sales activity data into customer relationship management (CRM) system and appropriate business systems
- Develop sales plans that will organize efforts around the business development cycle, including prospecting, proposal creation, presenting to potential community partners and relationship development with the goal of developing new opportunities for patient acquisition
Outreach Executive
Oak Street Health
Charlotte, NC
03.2022 - 02.2023
- Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets
- Deliver highest level of sales and customer service to our prospects, patients and community partners
- Generate leads by prospecting, building and maintaining relationships throughout the community
- Prospect, engage and create new trusting relationships with local businesses within an assigned territory, at multiple levels, including employees, key contacts, manager and business leaders, to drive patient growth opportunities
- Develop collaborative partnerships and manage an account book of 40+ community and business partners to gain a deep understanding of business challenges and create mutually beneficial relationships and development opportunities
- Record customer information and sales activity data into customer relationship management (CRM) system and appropriate business systems
- Develop sales plans that will organize efforts around the business development cycle, including prospecting, proposal creation, presenting to potential community partners and relationship development with the goal of developing new opportunities for patient acquisition
Housing Manager
Acacia Network
Queens, NY
09.2021 - 02.2022
- Address the housing needs of clients residing in DHS Homeless Single Mens shelter
- Assist clients as they transition from shelter to permanent housing
- Develop partnerships with government and community agencies to help increase clients' access to meaningful housing
- Assess clients' housing needs and develop an individualized plan to secure safe, affordable housing
- Assess clients' eligibility for government-financed housing programs, including subsidies, and benefit programs
- Assist clients to secure and complete applications for permanent housing
- Identify, and assist clients to obtain relevant documents needed for applications for permanent housing
- Provide individual counseling, advocacy and support to clients
- Develop and facilitate educational workshops and groups focused on housing (including available housing resources, apartment search techniques, mock interviews, and other best practices)
- Develop and maintain a database of resources, including a listing of brokers, landlords, and management companies
- Engage in community outreach efforts to identify housing opportunities
- Develop and maintain relationships with government partners, and supportive community-based organizations
- Participate in team meetings, case conferences and meetings with prospective brokers and landlords
- Serve as a resource to the shelters' social services department staff
- Represent URI at city and statewide coalitions, task forces and committees related to housing
- Participate in monthly staff meetings, case conferences and training seminars conducted to enhance one's skills
- Assist with reports and program evaluation
- Perform other duties as assigned by the Shelter Program Director
Patient Care Coordinator
Winston Staffing
Remote
12.2020 - 08.2021
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments as clinically indicated
- Participate in regularly scheduled caseload consultation with the consulting team psychiatrist and communicate resulting treatment recommendations to the patient's PCP
- Facilitate patient engagement and follow-up in care
- Document patient progress and treatment recommendations in the registry so that they can be easily shared with PCPs, the consulting psychiatrist, and other treating providers
- Facilitate treatment plan changes for patients who are not improving as expected in consultation with the PCP and the team psychiatrist
- These may include changes in medications or psychosocial treatments or appropriate referrals for additional services
- Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment)
Care Manager
Community Healthcare Network
Queens, NY
07.2018 - 11.2020
- Support and closely coordinate mental health care with the patient's primary care provider and, when appropriate, other treating mental health providers
- Screen and access patient's for common mental health and substance abuse disorders
- Provide patient education about common mental health and substance abuse disorders and available treatment options
- Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications
- Support psychotropic medication management prescribed by PCP's, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment
- Provide brief interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments appropriate for primary care settings
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments as clinically indicated
- Participate in regularly scheduled caseload consultation with the consulting team psychiatrist and communicate resulting treatment recommendations to the patient's PCP
- Facilitate patient engagement and follow-up in care
- Document patient progress and treatment recommendations in the registry so that they can be easily shared with PCPs, the consulting psychiatrist, and other treating providers
- Facilitate treatment plan changes for patients who are not improving as expected in consultation with the PCP and the team psychiatrist
- These may include changes in medications or psychosocial treatments or appropriate referrals for additional services
- Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment)
- Complete relapse prevention plan with patients who are in remission
Harp Care Coordinator
New Horizon Counseling Center
Queens, New York
12.2017 - 07.2018
- Gather information for and or conduct outreach, intake, assessment, and reassessments
- Provide care management to a caseload through the coordination of medical, mental health, HCBS and substance abuse services
- Conduct assessments and prepare a comprehensive plan of care directed by NY State and Managed Care Organizations
- Collaborate with the individual's HARP team including: MCOs, HCBS providers, as well as other medical and treatment providers
- Ensure entitlements, insurance, and benefits are in place and maintained
- Develop service plans and resolve barriers to effective service utilization
- Monitor client's progress in utilizing services (appointments, treatment, medication, etc.) through telephonic and direct contact
- Check that clients receive test results and track that clients follow up with medical directions
- Escort clients to/from any appointments when needed
- Document service information in databases and use electronic systems to track participant activities
- Assist in crisis intervention and provide or refer to crisis services
- Extensive field work required, including home visits and community work such as visiting hospitals and emergency rooms when determined necessary
- Ensure that clients follow-up with aftercare discharge (i.e
- Fill prescriptions, make appointments)
Manager
GREEN PASTURES CATERING
Queens, NY
04.2017 - 12.2017
- Planned and coordinated all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities
- Worked with management and staff to ensure cost effective pricing and generate positive revenue from events
- Supervised staffs during all aspects of catered events to ensure high quality service standards and presentations are met
- Met with clients to coordinate event-specific details and special requests and develop plan to fulfill or exceed client's expectations
- Used information on function sheets to coordinate food and beverage services for scheduled events
- Provided and communicated a layout/ diagram of catering events, including details of table service
- Maintained high sanitation and safety standards in all catering storage rooms and other catering areas
- Controlled all labor schedules in accordance with budgeted costs
- Acquired and maintained knowledge of current food and catering trends
- Maintained proper stock level of all catering equipment
- Assisted with hiring, training, evaluating, and supervising of all catering staff, including completing staff schedules and providing information about catering events to staff
Vocational Counselor
MANHATTAN DIVERSION COURT
New York, NY
03.2016 - 04.2017
- Manage a caseload of clients assigned to Manhattan Diversion Court who are close to completion and in need of employment/vocational assistance
- Assist clients in the criminal justice system (offenders) with gaining stable employment to avoid return to jail or prison
- Meet with clients associated with MDC RNR Grant on a daily and semiweekly basis
- Complete vocational assessments on every RNR client once they are deemed eligible
- Provide vocational support and referrals that respond to individual needs assessed
- Offer soft skills and job readiness in individual sessions and group classes including, resume preparation, how to address a criminal record, conflict resolution, and reinforcement of values like punctuality and regular attendance
- Facilitate Soft Skills workshop called Ready Set Work (developing and maintaining a personal budget, transportation planning, problem-solving, and job readiness)
- Encourage clients with helpful suggestions and positive reinforcement
- Complete case notes for each client daily in the UTA (Universal Treatment Application) database
- Complete treatment plans in the UTA for clients on caseload a week before next court date
- Screen and assess clients for the presence of co-occurring mental and/or substance abuse disorders utilizing three tools: Universal Treatment Application (UTA), Post Traumatic Check List (PTL-5) and the Correctional Offender Management Profiling for Alternative Sanctions
- (COMPAS) on a weekly basis
- Create and Revise resident's resumes and cover letters on a daily basis
- Research and discover new job and vocational opportunities beneficial to clients within the criminal justice system
- Coordinate video conferences with specific clients who are incarcerated to complete COMPAS assessments as often as needed
- Provide referrals to clients for clothing donations or interview attire
Vocational Case Manager
WOMEN IN NEED
Brooklyn, NY
04.2014 - 03.2016
- Managed a caseload of 200 plus adults from ages 18 and up
- Targeted all employable residents out of 253 families residing in facility
- Created and Revised resident's resumes and cover letters on a daily basis
- Made referrals to employment agencies on behalf of residents
- Conducted workshops on a bi-weekly basis consisting of interviewing skills, resume writing, and interview attire
- Attended community meetings, job fairs, and orientations in efforts to network and develop community linkages
- Completed case notes for residents daily in Cares database
- Created referrals for residents in Cares database
- Researched and discovered new job opportunities
- Coordinated and conducted Job Fairs within organization on a quarterly basis
- Created flyers, letters, and excel files in preparation for job fairs and workshops
- Requested budget for employment events and managed expenses
- Decorated facilities for job fairs every quarter
- Escorted residents to job fairs/employment events as needed
Outreach Worker/Marketing Specialist
ICL HEALTHCARE CHOICES
Brooklyn, NY
12.2011 - 04.2014
- Developed community linkages with homeless shelters, churches, soup kitchens, and social service organizations
- Acted as liaison between other organizations and ICL Health Care Choices
- Created marketing flyers and brochures as needed for outreach/marketing
- Discovered and explore new resources for outreach and marketing
- Conducted presentations to other facilities and community boards to increase awareness of clinic
- Completed intake referrals on a daily basis to maximize utilization of both clinics (Brooklyn, and Long Island City)
- Visited facilities on a weekly basis to build professional relationships
- Updated outreach reports such as statistical reports and activity logs on a daily basis
- Assisted in counseling IDD, MH, and disabled patients within Wellness Center of clinic
- Generated outreach calendar/schedule on a monthly basis
Diversion Case Manager
HELP USA
Brooklyn, NY
04.2008 - 11.2011
- Met with assigned clients within 48 hours of admission to facility to complete initial assessment
- Coordinated workshops to teach clients how to live independently in the community
- Counseled client's with all types of issues like substance abuse, mental illness, medical disabilities, and clients who were recently released from prison
- Trained client's on interviewing skills to obtain employment
- Identified and secured community linkages specifically related to employment and housing
- Managed a caseload of 40 single women clients
- Created psychosocial for clients who were qualified for housing programs
- Documented initial/general progress notes in AWARDS weekly
- Escorted client's to medical office to oversee that a PPD and Psych evaluation was completed
- Met with a team of Case Managers and Supervisor once a month to discuss needs and concerns of client's
- Checked SCIMS database daily to track all active client's on my caseload
- Completed HRA 2010 E applications for all clients on eligible on my caseload
Account Manager
UNITED PARCEL SERVICE
Mount Vernon, NY
08.2006 - 03.2008
- Managed a caseload of 100 accounts
- Initiated sales process by prospecting, scheduling appointments, making initial presentation, understanding business needs, developing proposals and closing sales
- Closed sales by building rapport with potential clients, expounding on the benefits of UPS solutions and service capabilities; overcoming objections, etc
- Created PowerPoint presentations to expand sales
- Responsible for keeping commitments in a timely manner and resolving issues promptly
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NY06-2006
Skills
- Crisis Intervention
- Social Service
- Mental Health
- Counseling
- Motivational Interviewing
- Case Management
- Community Development
- Problem Solving
- Team Building
- Training
- Peer Support
- Leadership
- Building Relationships/Partnerships
- Time Management
Timeline
Membership Consultant
ArchWell Health
03.2023 - 11.2024
Outreach Executive
Oak Street Health
03.2022 - 02.2023
Housing Manager
Acacia Network
09.2021 - 02.2022
Patient Care Coordinator
Winston Staffing
12.2020 - 08.2021
Care Manager
Community Healthcare Network
07.2018 - 11.2020
Harp Care Coordinator
New Horizon Counseling Center
12.2017 - 07.2018
Manager
GREEN PASTURES CATERING
04.2017 - 12.2017
Vocational Counselor
MANHATTAN DIVERSION COURT
03.2016 - 04.2017
Vocational Case Manager
WOMEN IN NEED
04.2014 - 03.2016
Outreach Worker/Marketing Specialist
ICL HEALTHCARE CHOICES
12.2011 - 04.2014
Diversion Case Manager
HELP USA
04.2008 - 11.2011
Account Manager
UNITED PARCEL SERVICE
08.2006 - 03.2008
Bachelor of Arts - Sociology
Lehman College