Karina Mobley
Customer Service Specialist
Savannah,GA
Summary
Offers 5+ years of customer service experience and sartorial expertise. Engages effectively with customers to establish rapport while gaining relationship. Very talented in sales and retention, Creative thinking with 5+ years of experience providing excellent customer service. Skilled at meeting customer needs with excellent attention to detail and adapting designs to maximize customer satisfaction.
Overview
7
7
years of professional experience
Work History
Pick
Amazon
01.2024 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success
- Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations
- Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
Sales Advisor
Salelytics
10.2023 - 01.2024
- Increased sales by establishing rapport with customers and identifying their needs
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Service Representative
Connexus
10.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait times
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Advisor
Concentrix
07.2020 - 08.2021
- Increased sales by establishing rapport with customers and identifying their needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
Cashier/Customer Service
Hardees
03.2017 - 05.2020
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Science Nursing -
South University
Paxen Learning Center
05.2018
Skills
- Order Picking
- Warehouse Organization
- Packing Efficiency
- Shipping procedures
- Strategic Planning
- Engaging with Diverse Customers
- Sales Expertise
- Time Management
- Goal-Driven
- Verbal Communication
- Product Promotion
- Building Customer Loyalty
- Expert customer service
Accomplishments
- I Have Obtained my GED at a college level at the age of 17 and passed on the first try within 1 month of practice.
- HIPAA Certified
State
GA
Zip
31419
City
Savannah
Timeline
Pick
Amazon
01.2024 - Current
Sales Advisor
Salelytics
10.2023 - 01.2024
Customer Service Representative
Connexus
10.2021 - 09.2023
Sales Advisor
Concentrix
07.2020 - 08.2021
Cashier/Customer Service
Hardees
03.2017 - 05.2020
Bachelor Of Science Nursing -
South University
Paxen Learning Center
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