Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Receptionist
Karina Mobley

Karina Mobley

Savannah,GA

Summary

I am from a small town called Brunswick Georgia. I have been working in customer service since I was the age of 15 starting at a food service job. I love meeting new people and surrounding myself with people who strive to help others. I have been problem solving since a very early age where I felt as though I was able to make anyone’s day better. by providing people with a level of comfortability and having a level of compassion for other has went a long way for me.from then on sales and customer service has been my niche. Getting to empathize with others and make their day is what i am about.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pick

Amazon
12.2023 - Current
  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
  • Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.

Customer Service Representative

Connexus
06.2023 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Sales Advisor

Salelytics
10.2021 - 08.2022
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Sales Advisor

Concentrix
02.2021 - 10.2021
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.

Cashier/Customer Service

Hardees
03.2018 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor Of Science Nursing -

South University
Savannah, GA

Paxen Learning Center
Brunswick, GA
2018

Skills

  • Order Picking
  • Warehouse Organization
  • Packing Efficiency
  • Shipping procedures
  • Strategic Planning
  • Engaging with Diverse Customers
  • Sales Expertise
  • Time Management
  • Goal-Driven
  • Verbal Communication
  • Product Promotion
  • Building Customer Loyalty

Accomplishments

I Have Obtained my GED at a college level at the age of 17 and passed on the first try within 1 month of practice .

Certification

HIPAA Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pick

Amazon
12.2023 - Current

Customer Service Representative

Connexus
06.2023 - 11.2023

Sales Advisor

Salelytics
10.2021 - 08.2022

Sales Advisor

Concentrix
02.2021 - 10.2021

Cashier/Customer Service

Hardees
03.2018 - 05.2020

Bachelor Of Science Nursing -

South University

Paxen Learning Center

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Karina Mobley