Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Hilterbran

Peebles,OH

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Payroll Officer

None
Peebles, OH
01.2017 - 12.2018
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Calculated payroll deductions by accurately using [Software] and processed payroll to meet preset requirements.

Men's Clothing Specialist

Dillard's
Cincinnati, OH
06.2006 - 05.2016
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Discussed [Product or Service] with customers, outlined restrictions and educated on policies.

Customer Service Representative

Blue Flame Gas Co.
Winchester, OH
01.2000 - 01.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Science - Secondary Education

Southern State Community College
Hillsboro, OH
05.1990

Skills

  • Data Compiling and Verification
  • Discrepancy Reconciliation
  • Wages and Deduction Calculation
  • Automated and Manual Check Processing

Timeline

Payroll Officer

None
01.2017 - 12.2018

Men's Clothing Specialist

Dillard's
06.2006 - 05.2016

Customer Service Representative

Blue Flame Gas Co.
01.2000 - 01.2006

Associate of Science - Secondary Education

Southern State Community College
Sherri Hilterbran