Edgar Ruiz
Oklahoma City
Summary
Motivated Assistant Operations Manager with a proven track record in developing and implementing operational plans and schedules. Possesses a comprehensive understanding of desirable fiscal management and strategic guidance practices. Dedicated to addressing organizational objectives with thorough task-completion roadmaps. Thrives as a collaborative leader, partnering with coworkers to promote an engaged and empowering work culture. Demonstrates strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver, with talents for team building, leading, motivating, and excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Applies training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations
SSA Group LLC
11.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Lead Concierge
Worth Ross
01.2021 - 02.2023
- Lead by example and become the face of the property
- Communicate with property manager and the concierge team
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Handle all resident concerns and complaints
- Manage team schedules and submit weekly payroll
- Hold monthly staff meetings
- Set expectations and inspect what we expect
- Implement and enforce accountability, disciplinary action and performance coaching
- Conduct final interview, on-board and train new team members
Catering Captain
SSA Group LLC.
03.2018 - 01.2020
- Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.
- Drove revenue growth by upselling additional services such as bar packages or specialty menu items during client consultations or site visits.
- Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
- Established a strong rapport with fellow employees across all departments – fostering a collaborative work environment that promoted teamwork and supported collective goals.
Assistant Manager
Pizza Hut
11.2015 - 12.2018
- Direct, oversee, and manage daily operations for our organization
- Uphold and enforce company policies and procedures and implement new processes
- Set departmental goals and create plans of action for achieving them
- Work with HR department to resolve employee issues and complaints
- Help foster a positive working environment for all workers
- Maintain an efficient, organized work space that encourages productivity at all times
- Complete daily operational tasks in a timely manner
- Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
- Attend company meetings as required
- Train new hires in company processes and procedures
- Organize and distribute schedules and assignments
- Assist with budget creation
Education
Woodrow Wilson
Dallas, TX06.2016
Skills
- Organizational skills
- Communication
- Staff training and development
- Operations management
- Budget Management
- Performance improvements
- Conflict resolution
- Goal setting
- Hiring and onboarding
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager of Operations
SSA Group LLC
11.2023 - Current
Lead Concierge
Worth Ross
01.2021 - 02.2023
Catering Captain
SSA Group LLC.
03.2018 - 01.2020
Assistant Manager
Pizza Hut
11.2015 - 12.2018
Woodrow Wilson
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