Ashly Cruz G.
Union City,CA
Summary
Assistant manager with a strong background in operations management, customer relations and cosmetology. Known for meticulous attention to detail and contributing to improved inventory control and enhanced customer loyalty. Colorist with outstanding customer service proficiency. Creative and ambitious to assess clients' needs quickly and efficiently. Sound knowledge of OSHA standards for working with chemicals and sanitation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
MexiNicoya
San Leandro, CA
06.2021 - Current
- Managed inventory levels, optimizing stock control and reducing waste
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored expenditures and identified areas to maximize budget and minimize costs.
- Planned daily menus and prepped food for service.
- Greeted customers, answered menu questions and responded to complaints.
- Developed strong vendor relationships for better pricing, product availability, and overall business support.
- Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
- Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
- Streamlined order processing with improved systems organization, resulting in faster service times for customers.
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Evaluated sales data to identify trends, adjust menu offerings, and make informed decisions for future growth and success.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
- Oversaw daily operations of food truck, ensuring consistent quality and customer service
Colorist
Madison Reed
Fremont, CA
01.2024 - 12.2025
- Developed customized color formulations to meet client preferences and enhance satisfaction.
- Executed hair color applications using advanced techniques and products to achieve desired results.
- Maintained clean, organized workstations, ensuring compliance with safety and sanitation standards.
- Collaborated with marketing team to create promotional materials showcasing color services.
- Established quality control measures to ensure consistency in color treatments across services.
- Prepared hair for styling, coloring treatments and cuts.
- Handled inventorying of hair products.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Brushed, washed and thoroughly rinsed clients' hair prior to coloring, avoiding pulling hair, or aggravating scalp.
- Kept on top of current hair cutting, coloring, and styling trends.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
- Improved overall efficiency with streamlined workflows and optimized appointment scheduling.
- Assisted colleagues in solving complex color correction challenges, resulting in satisfied clients.
- Reduced waste by carefully measuring product usage during application, improving overall operational efficiency within the salon setting.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results.
- Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.
- Developed customized color formulas for clients, taking into consideration their preferences, skin tone, and hair type.
- Demonstrated exceptional attention to detail while precisely mixing colors according to manufacturer instructions or custom recipes created based on individual needs.
- Stayed current on industry trends by attending professional workshops and training sessions to enhance skills and techniques.
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
- Ensured a safe working environment for staff members as well as clients by adhering strictly to safety protocols related to chemical handling.
- Ensured compliance with safety and sanitation regulations during all color treatments.
- Collaborated with team members to create promotional events focused on new color services.
- Maintained up-to-date knowledge of industry trends, techniques, and products for continuous improvement.
- Analyzed hair types and conditions to recommend appropriate treatments and services.
- Mentored junior stylists on advanced color techniques and product application methods.
- Developed customized hair color formulations to meet client preferences and enhance satisfaction.
Assistant Hairstylist
Salon V
Fremont
02.2023 - 02.2024
- Educated clients on proper hair care techniques and products to promote long-term hair health.
- Maintained cleanliness and organization of workstations, tools, and salon equipment to enhance efficiency.
- Supported inventory management by tracking product usage and restocking supplies as needed.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Created attractive displays to promote salon services and products.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Provided assistance to stylists when needed.
- Set appointments for approximately 25 clients per day.
- Prepared and mixed color formulas for clients' hair.
- Processed payments, entering sales in register for prompt customer service.
- Washed and sanitized linens, equipment, and salon tools.
- Managed inventory of hair products and items and requested new supplies to meet expected demands.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Reduced product wastage by accurately measuring required amounts for color treatments and other chemical applications.
- Answered telephone calls to provide information and schedule new appointments.
- Managed inventory levels effectively by regularly conducting stock checks and placing timely orders for supplies as needed.
- Updated customers on current beauty items and trends.
- Offered exceptional service and support to walk-in and scheduled customers.
- Maintained up-to-date knowledge of current trends and techniques by attending industry workshops, trade shows, and professional development courses.
- Streamlined appointment scheduling process by efficiently managing the salon''s online booking system, resulting in improved client experience.
- Actively participated in creating seasonal promotional campaigns for the salon aimed at attracting new clientele or retaining existing customers.
- Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Boosted sales of retail products with appropriate product recommendations tailored to clients'' specific needs based on their hair type or concerns.
Education
Cosmetology
Fremont Beauty College
Fremont05.2024
GED -
Bridgepoint High School
Newark, CA01.2015
Skills
- Purchasing and planning
- Scheduling coordination
- Cost analysis and savings
- Operations management
- Operational efficiency
- Performance tracking
- Budget administration
- Budget tracking
- Customer relations
- Decision-making
- Effective leader
- Customer service
- Direct sales
- Sales tracking
- Financial administration
- Cost control
- Revenue generation
- Finance and accounting oversight
- Records organization and management
- Sales promotion
- Cosmetology
- Employee relations
- Marketing strategies
- Logistics
- Revenue growth
- Sales strategies
- Relationship building
- Cost reduction
- Operations oversight
- Budget development
- Desktops, laptops, and mobile devices
- Policy development and enforcement
- Color correction skills
- Sanitation protocols
- Hair analysis
- Appointment scheduling
- Safe chemical handling
- Continuing education
- Creative color placement
- Expert color formulation
- Dimensional coloring
- Custom color blending
- Color maintenance education
- Gray coverage strategies
- Hair extensions
- Color correction
- Industry trends
- Keratin treatments
- Blowouts
- Chemical formulations
- Hair color design
- Time management
- Attention to detail
- Problem-solving abilities
- Social skills
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Hair styling
- Adaptability and flexibility
- Active listening
- Tool, equipment, and surface sanitizing
- Cash handling
- Workspace organization
- Client consultation
- Shampooing and conditioning
- Cash register operation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Beauty treatment recommendation
- Time management abilities
- Salon maintenance skills
- Housekeeping duties
- Health and safety regulations
- Hair coloring procedures
- Sales and upselling
- Upselling haircare products
- Skin care
- Customer consultation
- Creativity and originality
- Data entry
- Task prioritization
- Supply ordering and management
- Facials and makeup applications
- Dye and tint application
- Desktop and laptop computers
- Adaptability
- Inventory management
- Written communication
- Continuous improvement
- Styling suggestions
- Professional demeanor
- Product sales
- Business management
- Problem-solving aptitude
- Hair maintenance expert
Certification
- Licensed Cosmetologist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Colorist
Madison Reed
01.2024 - 12.2025
Assistant Hairstylist
Salon V
02.2023 - 02.2024
Assistant Manager of Operations
MexiNicoya
06.2021 - Current
Cosmetology
Fremont Beauty College
GED -
Bridgepoint High School