Valerie S Watson
In Home Online Customer Service Agent
Philadelphia,PA
Summary
Experienced Customer Relations with over 10 plus years of experience in Human Services. Excellent reputation for resolving problems and improving customer satisfaction. Caring, organized, and friendly with excellent interpersonal phone skills.
Overview
20
20
years of professional experience
Work History
DIRECT CARE SUPPORT
ADDUS HOME CARE AGENCY
PHILADELPHIA, PA
11.2016 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
Tax Preparer Assistant
FREE TAX USA
Philadelphia, PA
02.2010 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Patient Care Liaison
HELPING HAND HOME & HOSPICE
Bensalem, PA
07.2014 - 11.2015
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
INTERNSHIP 156 HOURS - Human Services
(CARIE) CENTER FOR ADVOCACY INTERNSHIP
Philadelphia, PA. 1910708.2016
Associate of Science - BEHAVIORAL HEALTH HUMAN SERVICES
COMMUNITY COLLEGE oF PHILADELPHIA
1600 SPRING GARDEN STREETS PHILA., PA. 1913005.2016
INTERNSHIP 156 HOURS - HUMAN SERVICES ASSISSTANT
CATCH INTERNSHIP
PENROSE RECOVERY PROGRAM05.2015
Skills
- Attentive to People
- Clear Communication
- Personal Service
- Word Processing
- Accurate in Following Orders
- Laptop and Tablet Operation
Accomplishments
CERTIFICATIONS AND REFERENCES UPON REQUEST.
Upon Request
CERTIFICATIONS AND REFERENCES UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
DIRECT CARE SUPPORT
ADDUS HOME CARE AGENCY
11.2016 - Current
Patient Care Liaison
HELPING HAND HOME & HOSPICE
07.2014 - 11.2015
Tax Preparer Assistant
FREE TAX USA
02.2010 - Current
INTERNSHIP 156 HOURS - Human Services
(CARIE) CENTER FOR ADVOCACY INTERNSHIP
Associate of Science - BEHAVIORAL HEALTH HUMAN SERVICES
COMMUNITY COLLEGE oF PHILADELPHIA
INTERNSHIP 156 HOURS - HUMAN SERVICES ASSISSTANT
CATCH INTERNSHIP
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