Rebecca Blaszak
Milan,MI
Summary
Skilled in managing patient interactions and administrative tasks, ensuring efficient scheduling, accurate record-keeping, and thorough insurance verification. Possesses strong attention to detail and methodical approach to problem-solving. Demonstrates commitment to enhancing patient experience through effective communication and support. Excels in roles requiring precision and reliability as a Patient Services Assistant.
Overview
24
24
years of professional experience
Work History
Patients Services Assistant
Michigan Medicine Cardiovascular Center
07.2024 - Current
- Streamlined appointment scheduling processes, resulting in reduced wait times and improved patient experience.
- Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring a high level of satisfaction with their care experience.
- Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records.
Medical Procedures Unit Transporter
Michigan Medicine- University Hospital
08.2023 - 06.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
Elementary School Teacher
Dearborn Heights District #7
08.2000 - 06.2023
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
Education
Master of Arts - Reading
Eastern Michigan University
Ypsilanti07.2000
Bachelor of Science - Elementary Education
University of Toledo
Toledo, OH04.1995
Skills
- Management
- Professionalism
- Patient confidentiality
- Customer service and assistance
- Appointment Scheduling
- Multitasking and Organization
- Microsoft Office Expertise
- Team Collaboration
References
References available upon request
Timeline
Patients Services Assistant
Michigan Medicine Cardiovascular Center
07.2024 - Current
Medical Procedures Unit Transporter
Michigan Medicine- University Hospital
08.2023 - 06.2024
Elementary School Teacher
Dearborn Heights District #7
08.2000 - 06.2023
Master of Arts - Reading
Eastern Michigan University
Bachelor of Science - Elementary Education
University of Toledo
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