Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liz Melendez

Customer Experience Specialist
Charlotte,NC

Summary

Dynamic, productive, and dependable individual with successful experience and language proficiency in both English and Spanish. Possess an A.S. in Science. Seeking a role of increased responsibility and career growth.

Overview

1
1
year of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Amazon Fresh Associate

Amazon
Charlotte, NC
09.2021 - Current
  • Assembled and packed over a hundred grocery bags per shift at a rate of 80 items per hour for delivery, carefully following the companies' policies, procedures, and meeting established company production
  • Maintained 100% picking accuracy in a high speed and a high-volume environment
  • Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection

Sales Associate

Metro by T-Mobile
Hope Mills, NC
01.2020 - 08.2020
  • Provided excellent customer service and sold Metro by T-Mobile items to new and existing clients
  • Anticipated customer needs regarding wireless services, products, and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Actively stayed informed about the latest products, services, and current promotions in order to exhibit a profound comprehension to clients
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both employee safety and customer satisfaction

Hostess

Mikoto's Japanese Steakhouse
Raeford, NC
08.2019 - 11.2019
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Monitored dining room and guest flow to maximize table usage and minimize customer wait times
  • Managed in-person and telephone customer inquiries, customer service requests, and reservation bookings
  • Prepared tables for customer use and guided customers to their designated table, gave information about specials, handled special requests, and provided server information

Education

Associate of Science -

Sandhills Community College
Pinehurst, NC
08.2017 - 05.2020

High School Diploma -

SandHoke Early College HS
Raeford, NC
08.2016 - 05.2020

Skills

    PPE Compliance

Data Entry

RFID Scanner

Project Management

MS Office

Key holder experience

POS systems expert

Recordkeeping strengths

Strategic sales knowledge

Timeline

Amazon Fresh Associate

Amazon
09.2021 - Current

Sales Associate

Metro by T-Mobile
01.2020 - 08.2020

Hostess

Mikoto's Japanese Steakhouse
08.2019 - 11.2019

Associate of Science -

Sandhills Community College
08.2017 - 05.2020

High School Diploma -

SandHoke Early College HS
08.2016 - 05.2020
Liz MelendezCustomer Experience Specialist