Liz Melendez
Customer Experience Specialist
Charlotte,NC
Summary
Dynamic, productive, and dependable individual with successful experience and language proficiency in both English and Spanish. Possess an A.S. in Science. Seeking a role of increased responsibility and career growth.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Amazon Fresh Associate
Amazon
Charlotte, NC
09.2021 - Current
- Assembled and packed over a hundred grocery bags per shift at a rate of 80 items per hour for delivery, carefully following the companies' policies, procedures, and meeting established company production
- Maintained 100% picking accuracy in a high speed and a high-volume environment
- Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
Sales Associate
Metro by T-Mobile
Hope Mills, NC
01.2020 - 08.2020
- Provided excellent customer service and sold Metro by T-Mobile items to new and existing clients
- Anticipated customer needs regarding wireless services, products, and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Actively stayed informed about the latest products, services, and current promotions in order to exhibit a profound comprehension to clients
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both employee safety and customer satisfaction
Hostess
Mikoto's Japanese Steakhouse
Raeford, NC
08.2019 - 11.2019
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times
- Managed in-person and telephone customer inquiries, customer service requests, and reservation bookings
- Prepared tables for customer use and guided customers to their designated table, gave information about specials, handled special requests, and provided server information
Education
Associate of Science -
Sandhills Community College
Pinehurst, NC 08.2017 - 05.2020
High School Diploma -
SandHoke Early College HS
Raeford, NC 08.2016 - 05.2020
Skills
PPE Compliance
Data Entry
RFID Scanner
Project Management
MS Office
Key holder experience
POS systems expert
Recordkeeping strengths
Strategic sales knowledge
Timeline
Amazon Fresh Associate
Amazon
09.2021 - Current
Sales Associate
Metro by T-Mobile
01.2020 - 08.2020
Hostess
Mikoto's Japanese Steakhouse
08.2019 - 11.2019
Associate of Science -
Sandhills Community College
08.2017 - 05.2020
High School Diploma -
SandHoke Early College HS
08.2016 - 05.2020