Britney N. O'Berry
Charlotte,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Customer Service Rep II
Charter Communications
Charlotte, NC
08.2020 - Current
- Resolve diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provide over-the-phone support for telephone, internet and video, as well as account and billing questions
- Submit tickets for technicians to go out to customer locations to install or resolve issues with customer equipment and services
- Collaborate with supervisors to escalate and address customer inquiries or technical issues.
- Managing over 30 calls per day
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Technical Support Customer Service Rep I
Charter Communication
Charlotte, NC
01.2020 - 07.2020
- Provided Tier 1 technical support to customers for their internet and video services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process escalations that involved further investigation to resolve issues that customers were experiencing.
Data Entry Clerk - Team Lead
Manpower, JP Morgan and Chase
Charlotte, NC
08.2013 - 12.2019
- Processed incoming federal tax payments and returns
- Accurately entered data into multiple systems
- Assisted with opening, sorting, and verifying contents of mail
- Insured accuracy of documents and preparing them for processing
- Identified and correcting errors in data
- Ability to type 8000 keystrokes per hour
- High attention to detail and accuracy
- Ability to meet personal production goals
- Verified encoding errors and sending them for review
- Oversaw employees, providing data entry training and with questions
Referral Coordinator
Carolina Medical Consultants
Rock Hill, SC
02.2015 - 11.2017
- Responsible for completing referrals for five internal medicine practice providers
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests
- Reached out to insurance companies for patients to obtain benefits and precertification
- Established close working relationship with diagnostic imaging centers to facilitate scheduling of MRI's, CT scans, ultrasounds and other tests for patients
- Knowledgeable with CPT and ICD10 codes
- Entered referrals into Pulse and other systems (Cerner, Epic, etc.) as required
- Prioritized work load and maintained organized work space
- Tracked prior authorizations from patient's insurance companies
- Scheduled appointments with specialists on behalf of patients and reminded patients of their appointments via telephone, secure messaging, or mail
- Initiation and evaluation of referrals for physical therapy, sleep studies, and other medical purposes
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
Registered Medical Assistant
Carolina Medical Consultants
Rock Hill, SC
06.2014 - 02.2015
- Administered medications, injections, EKG, nebulizer treatments, specimen processing duties, including labeling and packaging specimen for shipment
- Assisted with registering patients, schedule appointments, prepare new charts, and data entry using electronic medical records
- Organized and maintained clean, efficient, and confidential work area
- Called and faxed pharmacies to submit prescriptions and refills
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
CNA/Home Health Aide
Private Duty Homecare
Rock Hill, SC
02.2009 - 06.2014
- Changed bed linens, washed and ironed laundry, provided light housekeeping and assisted with personal care
- Transported client to and from appointments and shopping
- Documented any changes in clients behavior and reported to client's family daily
- Provided help moving in and out of bed, bath, wheelchair and automobiles, and with dressing and grooming
Education
Certificate - Information Technology Systems Administration
My Computer Career
Charlotte05.2018
Medical Assisting Certificate - Medical Assisting
York Technical College
05.2014
Skills
- Knowledgeable of OSI model, Networking services & security, TCP/IP
- Knowledgeable of wireless and wired networks, basic network infrastructure
- Platforms: Windows XP/2000/7/8/10, Mac OS, Android, iOS, TCP/IP, DHCP
- Knowledgeable with installing and uninstalling Windows 7, 8 and 10
- Knowledgeable configuring virtual computers
- Software: MS Office, Oracle, and VM Virtual box
- Knowledgeable with RAID, cloud services and data management
- Installing and uninstalling Windows 7/8/10 and configuring virtual computers
- Knowledgeable with client, email, and server protection and security
- Regulatory Compliance: HIPPA
- Multitasking and Prioritization
- Organizational Skills
- Microsoft Certification
Certification
01/2018 MTA: Security Fundamentals
10/2017 MTA: Mobility and Devices
10/2017 MTA: Operating Systems Fundamentals
08/2017 MTA: Networking Fundamentals
06/2016 American Heart Association: Basic Life Support Provider
09/2014 American Medical Technologists: Registered Medical Assisting
Timeline
Technical Support Customer Service Rep II
Charter Communications
08.2020 - Current
Technical Support Customer Service Rep I
Charter Communication
01.2020 - 07.2020
Referral Coordinator
Carolina Medical Consultants
02.2015 - 11.2017
Registered Medical Assistant
Carolina Medical Consultants
06.2014 - 02.2015
Data Entry Clerk - Team Lead
Manpower, JP Morgan and Chase
08.2013 - 12.2019
CNA/Home Health Aide
Private Duty Homecare
02.2009 - 06.2014
Certificate - Information Technology Systems Administration
My Computer Career
Medical Assisting Certificate - Medical Assisting
York Technical College