Your Name

Direct Information Technology Operations for $5 million dollar company providing Technology Infrastructure and Cloud Services for small to medium sized businesses.

• Established Quality Assurance, Documentation, Telecommunications/WAN departments and HelpDesk departments that improve internal processes and enhanced productivity.
• Spearheaded implementation and management of $1 million dollar data center for cloud services and server colocation to support customer needs.
• Designed and rolled out new architecture for private and public cloud systems to guarantee redundancy and load balancy increasing uptime to 99.99%.
• Performed multiple Migration projects for Microsoft Exchange email servers, storage solutions, Backup & Disaster Recovery strategies for multiple companies.
• Introduced procedural improvements to increase productivity including scheduled hardware maintenance, employee activity tracking and cross integration of systems.
• Performed as key contributer to building engineering, service and support infrastructures within organization to streamline support of our products and services.
• Responsible for Datacenter related decisions and architecture.
• Responsible for the administration and maintenance of the Datacenter’s virtual infrastructure using VMware.

• Key member of the consulting team and contributed to both internal operational areas and provided technical services to customers.
• Established and refined best practices related to service delivery by presenting new ideas to senior management.
• Ensured team utilization level met or exceeds 85% average.
• Participated in recruiting new hires for the team.
• Participated in sales calls when needed.
• Performed on-site network assessments and presentations.
• Ensured customer satisfaction by responding to calls, email, and/or voicemail in a timely, accurate, and professional manner.
• Identified and booked projects from both new customers and existing customers.
• Provided guidance and mentorship to team members.
• Worked with senior management on evaluating and establishing new service offerings and best practices.

• Provided leadership and vision for the IT department include strategic planning of information systems.
• Developed strategic direction for the information systems plan including technology deployment plans and departmental budgets.
• Directed all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment.
• Managed IT training for IT staff members and end user training on software and desktop systems.
• Created operational policies, procedures, standards, guidelines and best practices.
• Recruited, hired and trained IT staff, project managers, engineer and network administrators.
• Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment.
• Ensured project completion by coordinating resources and timetables with user departments, IT staff and data center employees.
• Assessed new innovative technologies, mission critical systems, security, communications and business continuity.

• Deployed, managed, and maintained corporate network consisting of some 420 nodes in six offices throughout the USA, including remote access VOIP (VPN) Citrix, Terminal Services and other WAN technologies.
• Managed Unified Messaging field technicians.
• Administered company wide Exchange 2003 email system and Blackberry server
• Oversee Hardware and Software configuration, inventory of all corporate Computer equipment.
• Designed and installed systems at customer sites throughout the USA.
• Provided technical solutions for all network systems related issues.
• Lead Engineer for all computer based products i.e. Routers, Unified Messaging Systems, Call Accounting Systems and Call Management Systems.
• Provided ongoing National support for installed customer systems.
• Arrange and deploy ISDN, DSL, P2P/T1, Frame Relay and other Transport technologies.
• Server installs, maintenance and troubleshooting, Domain Controllers, Exchange, IIS, SQL, SNA, Apache Tomcat, Linux