Overview
Work History
Education
Skills
Timeline
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Alicia M. Hoffman

863 S Longmore St, Chandler,AZ

Overview

8
8
years of professional experience

Work History

Substitute Teacher

NSAA
12.2022 - Current
  • Deliver approved lesson plan in classroom to administrative standards
  • Ensure child safety and maintain classroom decorum to create an environment for stable learning
  • Assist with assignment grading, including analysis of submitted written work

Insurance Sales Agent

Courtny Tyler State Farm
08.2023 - 11.2023
  • Complete sales from internet based leads via cold calls and email
  • Generate leads through call ins and walk ins
  • Maintain customer relationships by offering service on existing insurance policy contracts

Customer Care Professional

Upgrade Inc
01.2023 - 05.2023
  • Provide extensive knowledge of products and services to customer, as well as assist with account detail updates and processing payments
  • Perfect Quality Assurance scorecards reflecting outstanding customer service and policy and procedure understanding since start date
  • Create an understanding with borrower’s regarding account details, loan terms, and any documentation associated with products, by providing financial details in easily understandable formats

Disclosure Specialist

PennyMac
09.2020 - 10.2022
  • Complete data changes to customer loan files to ensure their mortgage reflects correct and quality information
  • Send disclosure packets to borrowers, confirm they are received and signed, and upload the signed copies
  • Provide quick and efficient assistance to loan officers to guarantee that all data entered is correct and that all requests for data changes or redisclosures are handled in a timely and efficient manner
  • Train and create training content for offshore as well as new agents regarding disclosure processes, as well as Federal Mortgage regulations

Parts Operations Specialist/Accounts Payable Specialist/Customer Service Specialist

SilverRock
11.2018 - 03.2020
  • Assist customers by providing information on claims process, contract coverage and benefits, and tools available for customer use
  • Maintain relationship with part suppliers for purchasing and warranties
  • Retrieve and enter data on quotes and warranties in an efficient and accurate manner
  • Find and order the highest quality and most cost effective part available for customer and lot vehicle repairs
  • Enter invoice data received from repair facilities
  • Provide customer service to vendor regarding processing payment, sending in invoices, and filing a claim
  • Train and create content for new hires in customer service as well as parts operations
  • Creation of excel tool used to obtain quotes, order parts, and submit warranty claims directly to partners

Assistant Manager

Tie One On
09.2015 - 11.2018
  • Register training as well as color matching skills to provide customers with the tie that matches their wedding colors, dress, etc
  • Writing the schedule and overseeing basic housekeeping duties to ensure all associate are being productive
  • Training new associates on job functions

Education

Diploma -

Mountain View High School
05.2016

Skills

  • Office 365
  • Google Workspace
  • Encompass (Fannie Mae and Ellie Mae)
  • Ultipro
  • Zendesk
  • Customer Service
  • Training Program Improvement
  • Data Entry
  • Mortgage Operations
  • Accounts Payable Operations
  • MS-DOS
  • Part Specialist Operations
  • CLASS
  • Content Creation
  • Documentation and Record Keeping

Timeline

Insurance Sales Agent

Courtny Tyler State Farm
08.2023 - 11.2023

Customer Care Professional

Upgrade Inc
01.2023 - 05.2023

Substitute Teacher

NSAA
12.2022 - Current

Disclosure Specialist

PennyMac
09.2020 - 10.2022

Parts Operations Specialist/Accounts Payable Specialist/Customer Service Specialist

SilverRock
11.2018 - 03.2020

Assistant Manager

Tie One On
09.2015 - 11.2018

Diploma -

Mountain View High School

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Alicia M. Hoffman