Shamira Reyes

Ensuring company policies and procedures are followed.

Sorting through, imaging and emailing daily mail that has been received in the office, to the proper officer and assistants For processing.

Handling data entry and document management daily, by imaging highly confidential court, financial and personal data into a database.

Supporting managers and staff with various administrative tasks throughout the day.

• Provided academic, behavioral, and social-emotional support for students in need.
• Reviewed IEP with student's parents, school administrators and student's general education teachers.
• Utilized technology to supplement instruction and enhance student learning.
• Offered small group and one-on-one instruction to students requiring reading, writing, and math support.
• Utilized a variety of teaching strategies to support the learning of diverse learners.
• Implemented positive behavior management techniques to foster an effective learning environment.
• Maintained records on each student's progress throughout the school year.
• Promoted positive learning environment to engage students and encourage lesson participation.
• Implemented instructional activities to keep students actively engaged in meaningful learning experiences.
• Demonstrated knowledge of IEPs, 504 Plans, RTI Processes, Functional Behavioral Assessments.
• Established and maintained cooperative working relationships with students, parents, and schools.
• Modeled professional and ethical standards when dealing with students, parents and community.

• Supported classroom activities to enhance student learning and engagement.
• Assisted in lesson preparation by organizing materials and resources effectively.
• Implemented classroom routines to establish a structured learning environment.
• Provided one-on-one tutoring to reinforce learning objectives and improve performance.
• Encouraged student participation through interactive learning experiences and activities.
• Monitored student behavior to promote a positive and productive classroom environment.
• Assisted in managing classroom schedules to optimize instructional time and efficiency.
• Conducted assessments to identify student strengths and areas for improvement.

• Provided academic, behavioral, and social-emotional support for students in need.
• Reviewed IEP with student's parents, school administrators and student's general education teachers.
• Utilized technology to supplement instruction and enhance student learning.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Provided exceptional customer service to clients in fast-paced call center environment.
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

• Organized client data into comprehensive reports for management review.
• Assisted with training new staff members on best practices related to client service coordination.
• Utilized effective communication techniques to effectively handle customer requests and provide accurate information in a timely manner.
• Collaborated closely with other departments within the organization to ensure smooth operations and successful outcomes.
• Developed strong relationships with customers and maintained an in-depth knowledge of company products and services.
• Demonstrated outstanding problem solving skills when dealing with customer inquiries or complaints.
• Provided excellent customer service and support to clients, ensuring their satisfaction with the services provided.
• Generated monthly reports summarizing key performance indicators related to customer service efforts.
• Participated in regular team meetings providing valuable insights into operational challenges or successes encountered during day-to-day activities.
• Managed incoming calls from clients, responding promptly to inquiries and resolving any issues that arose.
• Maintained detailed records of all client interactions, including notes on conversations and follow-up actions taken.
• Performed administrative duties such as filing documents, updating databases, preparing spreadsheets.

• Managed multiple customer transactions simultaneously in a fast-paced environment.
• Researched account discrepancies by verifying transactions against records and documents.
• Performed daily balancing of teller drawer and ATM machine for accuracy.
• Utilized problem-solving skills to quickly resolve customer complaints or disputes.
• Demonstrated strong cash handling skills while processing deposits, withdrawals, transfers, and loan payments accurately.
• Assisted with the training of new staff members on proper procedures for opening accounts, cashing checks, and other duties related to teller operations.
• Provided exceptional customer service to clients, ensuring satisfaction and resolving any issues in a timely manner.
• Ensured compliance with applicable laws, regulations and policies governing banking activities.
• Handled large sums of money responsibly while adhering to established security protocols.
• Developed positive relationships with customers by being friendly and attentive to their needs.
• Maintained up-to-date knowledge of bank products and services to effectively answer customers' inquiries.
• Built effective working relationships with colleagues in order to provide efficient service.
• Conducted regular audits of cash drawers to ensure accuracy of balances.
• Calculated teller cash drawers to identify overages and shortages.
• Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
• Assisted tellers with out-of-balance reconciliations by making proper corrections.
• Mentored tellers by example with clear communication skills, transaction handling, and problem-resolution processes.
• Deposited or cashed checks by verifying amounts and checking accuracy of deposit slips.
• Interacted with accounting department to resolve client billing inquiries.