Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amina Okuns

Richmond,TX

Summary

PROFESSIONAL SUMMARY

Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology, and anatomy with the ability to adapt fast

Self-reliant and team-oriented professional student nurse with a passion for healthcare.

6 years of customer service experience at top restaurant in Texas, Pappasitos Cantina

Proficiency in Microsoft Office Suite: Outlook, Excel, Powerpoint, Access, Word, OneDrive, and Sharepoint Have successfully completed semester 4/5 at Chamberlain University College of Nursing with proven leadership and organization skills completed classes include: Basics Concepts theory and practicum, Health Assessment, Pharmacology, Pathophysiology, Medical-Surgical I theory and practicum, Research, and Family Health theory and practicum 7 months of patient registration experience

Hardworking and reliable with 6-year background of customer service as head host/banquet waitress with daily task such as operating POS system, handling of cash, providing a fast and friendly service to guest, keeping area neat and clean , and promoting said product of the week.

Hard working Nursing student at Chamberlain University College of nursing currently enrolled in the 2 year BSN program with background knowledge of nursing protocols and positioning in healthcare excited to be hopefully expand and grow clinical knowledge outside of school

A year of clinical direct patient care experience Attentive and focused healthcare professional offering 36 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.

Overview

9
9
years of professional experience

Work History

Sales Specialist

Nordstrom
Houston, Texas
10.2021 - 01.2022
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Hotline Specialist

MCI
09.2020 - 08.2021
  • Remote
  • Actively followed HIPPA guidelines Answered 100 + calls daily Scheduled 100+ customer's day appointments
  • Collected patient information while ensuring information integrity was maintained Provided clear and articulate voice etiquette
  • Worked with team members to solve technical issues Navigated States online vaccine registration site.

Cashier

HEB
Katy, TX
10.2020 - 05.2021
  • Engaged customers in fast and friendly checkout Operated POS systems Exceeded weekly scanned items per minute goal Ensured transactions followed company policy and customer information integrity was maintained Promoted weekly said item of week Often recognized for my ability to check customers out in fast manner while still providing utmost best customer service Ability to handle 100+ customer interactions while providing friendly, fast, detailed, and mannered service to ensure customer retention Memorized all companies PLU's, software, and technologies in order to provide fast and speedy checkout Trained new hires in checking and customer service positions.

Banquet Hostess

Pappasitos Cantina
Houston, Texas
05.2015 - 09.2020
  • Kept reservation book neat, organized and up to date
  • Provided prompt, courteous service to restaurant guests
  • Offered professional, friendly greeting and engaging service
  • Welcomed guests and communicated wait times and answer any questions
  • Greeted guests in warm and friendly manner through smiling and making eye contact
  • Maintained professional appearance of hostess stand
  • Served as active team member and communicated with entire team
  • Gave consistent, timely and accurate information and found answer when unsure
  • Collected information and notes in appointment calendar
  • Communicated accurately with guests regarding approximate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Customer Service Assistant

UGG
Houston, TX
07.2015 - 11.2017
  • Assisted with positive and peculiar service for hundreds of customers throughout the week Last employee that customer interacted with therefore ensured guests were completely satisfied upon departure Keeping the clean and neat work environment
  • Worked in fast-paced environment assisting hundreds of customers each day.

Education

Bachelor of Science - Nursing

Chamberlain University College of Nursing
Pearland, TX
12.2022

Associate of Science - Nursing

Houston Community College
04.2017

Skills

  • Telephone etiquette
  • Team Oriented
  • Medication and IV administration First Aid/ CPR
  • Vital sign assessment/ Head to toe
  • Assessment skills
  • Quick & fast learner
  • Familiar with medical terminology
  • Knowledgeable of HIPAA Excellent Communication
  • Documenting Written And Oral Communication
  • Customer Satisfaction Scheduling
  • Patient Examination
  • Crisis Prevention Intervention
  • Accurate Documentation
  • Patient Condition Monitoring
  • Intramuscular Injections

Timeline

Sales Specialist

Nordstrom
10.2021 - 01.2022

Cashier

HEB
10.2020 - 05.2021

Hotline Specialist

MCI
09.2020 - 08.2021

Customer Service Assistant

UGG
07.2015 - 11.2017

Banquet Hostess

Pappasitos Cantina
05.2015 - 09.2020

Bachelor of Science - Nursing

Chamberlain University College of Nursing

Associate of Science - Nursing

Houston Community College
Amina Okuns