Nathan Kiet Vong
Rex,GA
Summary
Results-driven professional with a proven track record in data integration, excelling in customer service and technical support. Demonstrated expertise in troubleshooting and problem-solving, achieving high client satisfaction. Skilled in data entry with a 95% accuracy rate, effectively managing information to enhance operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Data Processor
Rekor AI / Southern Traffic Services
Mcdonough, GA
2024 - Current
- Validated data accuracy through detailed analysis to support decision-making.
- Ensured accuracy in information management, data entry, and reporting processes.
- Analyzed traffic data to identify trends and insights.
- Entered and organized information in project control spreadsheets to enhance tracking.
Switchboard Operator
CHI Health St Elizabeth
Lincoln, NE
2023 - 2024
- Directed high volume of incoming calls to appropriate departments, improving response times and customer satisfaction.
- Handled and prioritized multiple calls simultaneously, ensuring effective communication and support in fast-paced environments.
- Documented messages accurately while systematically updating contact information for operational efficiency.
- Operated and optimized advanced telephone systems to facilitate uninterrupted communication across departments.
Client Tech Support Rep
Fiserv
Lincoln, NE
2023 - 2024
- Diagnosed and resolved technical issues for clients through effective troubleshooting.
- Consistently exceeded performance metrics for quality, productivity, and customer satisfaction.
- Delivered exceptional customer service while maintaining professionalism and approachability.
- Handled high volume of client inquiries via phone, email, and chat, ensuring timely responses.
- Accurately documented client interactions and resolutions in company CRM, enhancing data integrity.
- Participated in ongoing training to enhance technical knowledge and product features.
Technical Software Support Representative
Tabs3
Lincoln, NE
2022 - 2023
- Delivered technical support for software products through phone, email, and remote desktop, ensuring timely resolution of customer issues.
- Diagnosed technical issues and identified root causes, implementing solutions to prevent future occurrences.
- Maintained accurate records of support interactions and resolutions for reference.
- Authored knowledge base articles and troubleshooting guides for internal and external use.
- Collected client feedback and provided actionable insights for product enhancements, contributing to improved user experience.
Data Entry Operator II
Information Technology Coalition, Inc
Lincoln, NE
2019 - 2022
Education
Associate of Applied Science - Computer Information Technology - Computer Support
Southeast Community College
Lincoln, NE05.2022
Skills
- Data entry and accuracy
- Customer service
- Microsoft Windows and Macintosh
- Technical support
- Help desk assistance
- Troubleshooting and problem-solving
- Software proficiency
- Typing speed 70 WPM
- Accuracy rate 95%
Timeline
Data Processor
Rekor AI / Southern Traffic Services
2024 - Current
Switchboard Operator
CHI Health St Elizabeth
2023 - 2024
Client Tech Support Rep
Fiserv
2023 - 2024
Technical Software Support Representative
Tabs3
2022 - 2023
Data Entry Operator II
Information Technology Coalition, Inc
2019 - 2022
Associate of Applied Science - Computer Information Technology - Computer Support
Southeast Community College