Guy Wroblewski
Hoffman Estates,IL
Summary
Dynamic professional with extensive experience at Blockbuster Video and PetSmarr, excelling in customer service, team building, communication and operational efficiency. Proven track record in data processing and quality control, leveraging Microsoft Excel to enhance accuracy. Recognized for fostering teamwork and building strong relationships, driving significant improvements in employee morale and customer satisfaction. Managed multiple locations when staffing issues. Strong communication and listening skills. Dynamic energy, enthusiasm and adaptability.
Overview
38
38
years of professional experience
Work History
Data Processor
Design Phase
Waukegan, IL
10.2024 - Current
- Processed large volumes of data with high accuracy using advanced spreadsheet tools.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Compiled information and input into Type database.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
Assistant Store Leader
Petsmart
Crystal Lake, IL
01.1996 - 10.2024
- Assisted in training new associates on store operations and customer service standards.
- Delegates effectively and empowers others to succeed; challenges, others to reach their full potential and encourages them to retain ownership for their results
- Managed inventory processes, ensuring accuracy and availability of merchandise for customers.
- Coordinated scheduling and staff assignments to optimize team efficiency during peak hours.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Supported daily financial reconciliation, maintaining cash registers and reporting discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with leadership to execute promotional events, increasing foot traffic and brand visibility.
- Monitored compliance with health and safety regulations, fostering a safe shopping environment for customers and staff.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new-hires on type procedures to better service customers.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised Number co-workers.
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off and updated reports.
- Completed monthly and quarterly Type reports for senior management.
- Conducted new-hire trainings Number times per year.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Manager
Blockbuster Video
Rockford, IL
01.1988 - 10.1996
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and supervised team members to improve customer service and operational efficiency.
- Analyzed sales data to identify trends and inform restocking decisions.
- Conducted regular store audits to ensure compliance with safety standards and operational guidelines.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Collaborated with corporate teams on marketing initiatives to increase store traffic and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
Addison Trail High School
Addison, ILGraphic Design
College of DuPage
Glen Ellyn, ILSkills
- Microsoft Excel
- Document editing
- Data conversion
- Spreadsheet management
- Data validation
- Compiling data
- Adobe acrobat expert
- Customer service
- Invoice processing
- Quality control
- Identifying errors
- Data processing
- Report writing
- Word processing
- Verifying data accuracy
- Salesforce expert
- Collecting information
- Data entry
- Administrative support
- Records management
- Fast learner
- Microsoft office
- File management
- Filing and data archiving
- Professional and mature
- Order processing
- Decision-making
- Data review and verification
- Document scanning
- Data reconciliation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Data accuracy
- Relationship building
- Computer proficiency
- Team building
- Self motivation
Accomplishments
- Led a team of 20 and collaborated in the development of Project Eagle to re-model Petsmart and traveled to multiple states.
- Led our store and team to the “Circle Of Excellence” for three years
- Leader of the year twice with Petsmart
Timeline
Data Processor
Design Phase
10.2024 - Current
Assistant Store Leader
Petsmart
01.1996 - 10.2024
Store Manager
Blockbuster Video
01.1988 - 10.1996
Addison Trail High School
Graphic Design
College of DuPage