Gustavo Viquez

Technical Support Specialist

• Provided technical support related to database system usage.
• Identified trends within datasets using statistical analysis techniques.
• Prepared source data by compiling documents, files, and information at the start of each new project.
• Organized and filed data in appropriate locations for easy access.
• Identified and corrected data entry errors to achieve near-perfect accuracy.
• Discussed project scope and objectives with supervisors to develop input guidelines, maximizing database impact while excluding irrelevant data.
• Answered incoming calls and directed callers to appropriate departments and personnel.
• Transferred written information into databases to maintain consistent, accurate client records and project details.
• Entered data into spreadsheets, documents, and databases with a high accuracy rate.
• Entered data into spreadsheets, documents and databases with high accuracy rate

• Maintained a clean and organized work environment by regularly wiping down counters, washing dishes, and cleaning floors, adhering to health department sanitation standards.
• Efficiently organized workstations to facilitate quick task completion during peak hours.
• Labeled milk containers according to expiration dates to ensure freshness in coffee drinks.
• Stocked shelves with necessary ingredients for coffee drinks, and other menu items.
• Provided exceptional customer service by greeting customers, taking orders, and addressing inquiries in a professional manner.
• Created and managed promotional displays to advertise special events and promotions.
• Operated cash registers for accurate processing of customer payments.
• Cleaned and sanitized service and seating areas, complying with health protocols and food safety standards.