Alexis Carver
Portland,TN
Summary
I have a 5c clearance public trust currently.
I started while in high school at a nursing home and worked there from 15 to 18, learning a number of skills from actives to patient care.
I then went on to work as Nurse Assistant at the age of 18, furthering in my skills with people professionally as well as learning more computer skills.
I then went on to work at a loan company where I became the number loan servicer in our facility, further improving my customer service and professional skills.
From there I went to work as distribution specialist for Dorman products, where I remained for nearly 5 years before leaving to go full time at Windham Professionals.
I was a subcontractor for Windham Professionals, processing student data forgiveness applications for the U.S. Government. Windham was then bought by Radius Solutions where we moved our Government contract from one student loan servicer to another. I did this remotely.
Our contract with Mohela through Radius is coming to an end on April 3rd, 2023.
My hope is to further my skills with government processing, or any type of data processing, including costomer service.
I am advanced in my human interation skills, as well as my computer technology skills.
I have thrived in every one of my work places.
I would be happy to provide multiple references from my Supervisors upon request.
Thank you for your consideration of my application.
Alexis Carver
Overview
11
11
years of professional experience
Work History
Data Processor
Windham Professionals Inc.
PORTLAND, TENNESSEE
05.2022 - 04.2023
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Compiled information and input into PSLF database.
- Answered data questions for company leaders as subject matter expert to enhance decision making.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Used PSLF to enter over 80 pieces of applicant data over 8 hours, maintaining 100% accuracy.
Distribution Specialist
DORMAN PRODUCTS
PORTLAND, TN
05.2017 - 12.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Managed and maintained warehouse to comply with company policies and federal regulations.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Customer Service Representative
CASH AND DASH
PORTLAND, TENNESSEE
01.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
Nurse Assistant
FAMILY AND CHILDRENS CLINIC
PORTLAND, TN
07.2015 - 01.2016
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Activity Specialist
THE BRIDGE AT HIGHLAND
PORTLAND , TENNESSEE
07.2012 - 07.2015
- Maintained and ordered supplies for activities.
- Planned and oversaw implementation of special activities and trips.
- Developed and implemented themes and activities for children between ages of 2 and 11 and elders of all ages.
- Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.
- Maintained and ordered supplies for activities.
- Maintained individual elder records, program records and completed various reports.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Arranged outings as part of recreational program.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Resolved conflicts that arose between residents and children.
Education
No Degree - NURSING AND COMPUTERS
Volunteer State Community College
Gallatin, TNHigh School Diploma -
PORTLAND HIGH SCHOOL
PORTLAND TN12.2014
Skills
- Digital File Preparation
- Critical Thinking
- Error Identification
- SQL Processing
- Data Processing
- Compiling Data
- Adobe Acrobat Expertise
- Reading Comprehension
- Word Processing
- Verifying Data Accuracy
- COMMUNICATION
- TIMLEY
- PROFESSIONAL
Timeline
Data Processor
Windham Professionals Inc.
05.2022 - 04.2023
Distribution Specialist
DORMAN PRODUCTS
05.2017 - 12.2022
Customer Service Representative
CASH AND DASH
01.2016 - 05.2017
Nurse Assistant
FAMILY AND CHILDRENS CLINIC
07.2015 - 01.2016
Activity Specialist
THE BRIDGE AT HIGHLAND
07.2012 - 07.2015
No Degree - NURSING AND COMPUTERS
Volunteer State Community College
High School Diploma -
PORTLAND HIGH SCHOOL
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