Cindy Barber

Worked with the Hospital and attorneys to get a settlement for the client accounts.

• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal and external customers.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Maintained and managed customer files and databases.

• Maintained high volume of calls and met demands of busy and productive group.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Maintained accurate records of customer accounts, payments and payment plans.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Used probing techniques to determine debtors' reasons for delinquency.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Processed debtor payments and updated accounts to reflect new balance.
• Entered client details and notes into system for interdepartmental access and review.