KENNETH HALL
Kingston,NH
Summary
Seasoned System Administrator with 12-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
11
11
years of professional experience
Work History
Call Center Technology Administrator
Windham Professionals
06.2012 - 02.2023
- Researched and recommended new technologies and strategies for improving system performance.
- Devised scripts and automation tools to improve system efficiency.
- Performed network security design and integration duties.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Over 1,000 agents
Technisource:
Conversion of Bank of America Bank locations in the Northeast to Cisco IP Phones.
-Site survey to include rack space and jack location
-Cutover after hours, tested all phone functions return next morning to train an decommission old PBX
Education
No Degree - Electronic Technology
Ohio Institute of Technology
Columbus, OH05.1981
Skills
- Customer Satisfaction
- Client Assessments
- Administrative Support
- Enforcement of Policies and Procedures
- Customer Interaction
- Customer Accounts Management
- Information Updates
- Customer Experience
Accomplishments
Throughout my career I have accomplishments in on premise PBS's to Cloud Conversions including Mitel, LiveVox and TCN. Planed and and executed cutovers, porting of company numbers and set up of devices. Routing of Inbound/Outbound calls, Voicemail, call recordings, voice analytics and Agent and calling rules specializing in collecttions
Timeline
Call Center Technology Administrator
Windham Professionals
06.2012 - 02.2023
No Degree - Electronic Technology
Ohio Institute of Technology
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