Brittnee Williams
Augusta,GA
Summary
Certified Clinical Medical Assistant graduated January 2024. 12+ years of professional experience in customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Processor
Conduent
07.2024 - Current
- Reviewed and analyzed data from various sources to identify discrepancies or errors.
- Compiled, sorted, and verified accuracy of data entered into database.
- Updated existing databases with new information as needed.
- Performed data entry tasks accurately and efficiently.
- Developed reports to present data in a clear and concise format.
- Maintained records of transactions in accordance with established procedures.
- Collaborated with other departments to ensure accuracy of data collection processes.
- Conducted research to validate accuracy of collected datasets.
- Utilized software applications such as Microsoft Excel and Access for recordkeeping purposes.
- Ensured compliance with all applicable laws when handling sensitive information.
- Resolved issues related to incorrect or incomplete records within the system.
- Monitored performance metrics associated with the processing of large volumes of data.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Reviewed system for errors or duplicate entries to prepare final product.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Maintained databases by creating new records or updating existing ones.
- Reviewed information input against instructions to verify accuracy of data transmitted.
- Communicated by telephone and email for routine exchange of information.
- Transcribed data from source documents using standardized procedures and data recording devices.
- Extracted information from documents to verify correctness.
- Input numerical or alphabetical data into computer systems using standardized procedures.
- Reviewed and resolved claim issues captured in edits and clearinghouse.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Translated written documentation and notes into emails and other types of correspondence.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Researched and obtained further information for incomplete documents.
Medical Receptionist
Modivcare
Atlanta, GA
11.2022 - 03.2024
- Daily, greet, schedule, and address dozens of visitors in a professional and empathetic manner
- Weekly, organize and prepare billing information for the bookkeeping department for 50+ patients
- Handle 230+ weekly phone calls to assist patients, external providers, and insurance companies
- Prepare patients' charts and daily schedules for the clinic staff; photocopy, file, and fax information as needed
- Contact insurance companies to obtain authorization for upcoming patient surgeries and procedures
- Check clients in and out in an electronic health record system; file documents in patients' charts
- Coordinate patient drop-offs and pickups with various transportation services
- Maintain confidentiality and comply with HIPAA regulations and OSHA standards
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Service Representative
Sitel
Augusta, GA
04.2019 - 12.2021
- Weekly, handled 100+ phone calls and maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Resolved product or service problems by clarifying the customer's complaint, determined the cause of the problem, selected and explained the best solution to solve the problem, expedited correction or adjustment, and followed up to ensure resolution
- Processed orders, forms, applications, and requests
- Kept records of customer interactions, transactions, comments, and complaints
- Communicated and coordinated with colleagues as necessary
- Ensured customer satisfaction and provided professional customer support
Customer Service Representative
Convergent Solutions, Inc.
Augusta, GA
01.2015 - 12.2016
- As a CSR for century link my daily duties included placing outbound calls as well as receiving inbound calls through a computerized system regarding customers with delinquent accounts in an attempt to collect a debt
- Exceeded the outbound goal of 300 calls per shift
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Certified Clinical Medical Assistant - Health Care Administration
Stepful
New York, NY01-2024
High school diploma -
Aiken High School
Aiken, SC06.2005
Skills
- Phlebotomy
- EKG
- Vital Signs Monitoring
- Medication Mgmt
- Patient Care
- Clinical Assistance
- Infection Control
- Communication
- Customer Service
- Building Rapport
- Problem-Solving
- Organizational Skills
- Medical Terminology
- Microsoft Excel
- Phone etiquette
- Computer skills
- Data entry
- Sales
- Order entry
- Typing
- Microsoft Office
- Medical terminology
- Communication skills
- Hospitality
- Remote access software
- HIPAA
- Anatomy knowledge
- Physiology knowledge
- Medical records
- Analysis skills
- Dispatching
- Documentation review
- Microsoft Word
- Windows
- VPN
- Time management
- EMR systems
- EHR systems
- Telemarketing
- Clinic
- Medical Receptionist
- Venipuncture
Certification
- CNA, 01/24 to 12/28
- Physical Therapy License, 01/24 to 12/28
- MCSA, 01/24 to 12/28
- CCNA, 01/24 to 12/28
- CCMA Certification, 01/24 to 12/28
- RMA, 01/24 to 12/28
- NRCMA, 01/24 to 12/28
Timeline
Data Processor
Conduent
07.2024 - Current
Medical Receptionist
Modivcare
11.2022 - 03.2024
Customer Service Representative
Sitel
04.2019 - 12.2021
Customer Service Representative
Convergent Solutions, Inc.
01.2015 - 12.2016
Certified Clinical Medical Assistant - Health Care Administration
Stepful
High school diploma -
Aiken High School