Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Thomas Ritchie

Rockingham,VA

Summary

Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of day-to-day tasks and training. Motivated to learn, grow and excel. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborated with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observed resident care, recommending opportunities for improvements. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully met diverse needs and addressed issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

8
8
years of professional experience

Work History

Lead Technician

Communication Install Solutions
02.2022 - Current
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and installed electronic, electrical and mechanical systems.
  • Tested components and systems to evaluate performance and identify concerns.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Continued working with cat cable and fiber.
  • Familiar with NOC and night work.
  • Familiar with HR power work. (night and day)
  • Familiar with "Cienna" Equipment. (install and scripting)

AV Technician

Avia
01.2021 - Current
  • Familiarity with fiber and CAT 6
  • Pulling/running data and fiber
  • Terminations of data cable, fiber, coax
  • Understanding blueprints and wiring residential and commercial homes/facilities
  • Install of various equipment
  • Camera and TV install
  • Projector and projector screen install
  • Audio install

Assistant Client Aid

Hall's Haven
12.2018 - 09.2020
  • Worked with clients to improve life choices and maximize benefits of programs
  • Educated potential participants on available services and processes to engage in program
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Collaborated on program operations with clients, including offering feedback from participants and improvement recommendations
  • Helped social workers build, coordinate and lead programs supporting individuals with concerns
  • Determined need for special assessment activities for complex cases, effectively handling care plans
  • Enhanced application of nursing and medical practices in alignment with laws and regulations
  • Updated policies and procedures, leading continuous improvement of resident assessments and care
  • Supported patient care excellence via planning and interpretation of programs
  • Transported clients to customer locations for therapy
  • Resolved physical, mental and emotional problems, improved operations and provided exceptional client support
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time

Kitchen Worker

Southern Kitchen
11.2017 - 12.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items

Summer Help/ Inventory Assistant

Trumbo Electric Inc.
06.2017 - 08.2017
  • Completed timeframe logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Created timetables and production commitments using data from sales forecasts
  • Increased traceability of cargo through documentation and use of remote tracking systems
  • Maintained and organized inventory receipts and efficiently processed changes to reduce process lags

Education

High School Diploma - Advance diploma

Broadway High School
Broadway, VA
06.2019

Certificate - Criminal Justice

Massanutten Technical School
Harrisonburg, VA
05.2018

Skills

  • Organizational skills
  • Works well under pressure
  • Healthcare operations
  • Decision making
  • Goal Setting
  • Quality assurance
  • Strong willed
  • Quick to solve problems
  • Leadership
  • Empathy
  • Quality care
  • Technical strengths
  • Knowledge data cable
  • Knowledge of fiber optics
  • Knowledge of Cienna equipment
  • Knowledge of audio/video
  • Familiar with hand tool/power tools
  • Troubleshooting

Additional Information

Attended a national youth in leadership program for one week during the summer of 2018 in Reston, VA where I focused on the severity of cyber crimes and how to better the United States for these. I participated in a cyber threat simulation against the United States where my group had to analyze, process, and consolidate the best courses of action. Additionally, I toured the Pentagon, U.S. Capitol and the FBI museum. I listened to members of the senate, FBI, CIA, military branches and other various groups speak. I was one of five students from Virginia selected to participate in this program of 150 students. I was nominated by my Criminal Justice Instructor for attendance to this program.

Timeline

Lead Technician

Communication Install Solutions
02.2022 - Current

AV Technician

Avia
01.2021 - Current

Assistant Client Aid

Hall's Haven
12.2018 - 09.2020

Kitchen Worker

Southern Kitchen
11.2017 - 12.2018

Summer Help/ Inventory Assistant

Trumbo Electric Inc.
06.2017 - 08.2017

Certificate - Criminal Justice

Massanutten Technical School

High School Diploma - Advance diploma

Broadway High School
Thomas Ritchie