Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jason Jackson

Ennis

Summary

While at ED maintained approximately 200+ rental and customer units at four different locations. Also “trained” employees when they were unable to repair or didn’t know how to repair machines. Trained P.M. techs to some degree. And wad on the Safety Committee for approximately 6 years. Also installed various aftermarket components, (Gemone, computer monitors, telemetry systems, cameras etc.) Special projects. Conscientious Field Service Technician with 30-years background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Conscientious Field Service Technician with30-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Knowledgeable Senior Technician offers 30 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Hardworking Industrial Truck Technician with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions. Service-driven team supervisor bringing over 30 years of experience in Industrial field services. Forward-thinking and hardworking with a disciplined and detail-oriented approach to coordinating projects, team operations and call management. Building and maintaining productive relationships with team members, suppliers and customers. Detail-oriented Field Service Manager with a commitment to driving continuous process improvements. Offering a history of achieving results through maintenance and repairs. Known for motivating leadership skills and a dedication to mentoring employees. Adept at training and motivating field service team members to achieve performance targets and diagnose and correct issues. Knowledgeable about safety standards and PPE, skilled at updating documentation and familiar with Industrial truck compliance requirements. Detail-oriented Senior Technician overseeing complex machinery installations. Keeps equipment functioning at peak levels. Dynamic Field Service Manager skillfully manages field service operations and projects. History of turning around under-performing teams through training. Offering strong troubleshooting skills on Linde Service Guide systems. Persistent Field Service Manager with 30 years of experience in Industrial Trucks. Collaborative team player partners with business managers to execute strategic plans. Friendly and articulate with strong mechanical skills. Skilled leader and problem-solver with 30-year record of success overseeing repair/maintenance work. Excellent maintenance and repair abilities demonstrated in facility and environmental settings. Resourceful in coordinating supplies and personnel to meet any need. Experienced Senior Technician offering proven safety record, performance-oriented nature and strong history of accomplishment in all types of environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency. Known for collaborative teamwork and results-driven approach, with proficiency in diagnostic and repair techniques.

Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Number years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Lead Technician

Briggs Equipment
Dallas, TX
01.2024 - Current
  • Based on the provided work history for the Lead Technician role at Briggs Equipment, here are six original resume statements that address high-value responsibilities missing from the existing work history while mirroring the user's writing style:
  • **Executed daily inspections of equipment to ensure compliance with safety and operational standards.**
  • **Facilitated effective communication between service teams and customers to enhance service delivery timelines.**
  • **Conducted root cause analysis on recurring equipment failures to inform preventative maintenance strategies.**
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Implemented, configured, and optimized safety standards.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Fieldservice Supervisor

HTX Material Handling
Carrollton, TX
06.2021 - 11.2023
  • Organized and supervised field service team to ensure timely completion of assigned tasks.
  • Created and implemented preventive maintenance programs for customer equipment.
  • Developed and maintained positive relationships with customers, providing technical advice and support when needed.
  • Maintained detailed records of all service calls, repairs, parts used, labor costs.
  • Collaborated with other departments to ensure that customer requests were addressed in a timely manner.
  • Ensured compliance with company policies and procedures related to field services.
  • Investigated customer complaints about quality of service or equipment issues and resolved them promptly.
  • Monitored the performance of technicians in the field by conducting regular on-site visits.
  • Provided training to new technicians on proper installation methods, troubleshooting techniques.
  • Resolved complex technical problems using diagnostic tools and best practices.
  • Assigned work orders based on technician availability and skill level.
  • Performed regular maintenance checks on customer equipment to ensure optimal performance.
  • Prepared detailed reports summarizing completed work orders and any unresolved issues.
  • Analyzed field data to identify trends or areas for improvement in service delivery processes.
  • Reviewed invoices from vendors for accuracy prior to submitting payment requests.
  • Coordinated with suppliers to order parts for repairs in a timely manner.
  • Scheduled preventative maintenance visits for customers according to contractual agreements.
  • Developed strategies for responding quickly to emergency repair needs at customer locations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Performed annual and preventive system service maintenance.
  • Analyzed equipment data to isolate and diagnose faults.
  • Observed field safety protocols to prevent injuries and accidents.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Handled telephone support calls to determine issues and provide solutions.
  • Collaborated with team members to assess equipment performance needs.
  • Maintained equipment performance by cleaning and lubricating components.
  • Explained and recommended service options to customers and detailed costs.
  • Overhauled equipment and prototype designs to maximize performance and reduce costs.
  • Communicated with vendors, upper management and peers.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Checked team member performance and quality of work against established standards.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Traveled to [Number] field locations per month to evaluate equipment and performance.
  • Reviewed team safety behaviors and individual personal protective equipment.
  • Managed team of [Number] service technicians in installation projects.
  • Coordinated installation and technical support of [Type] equipment.
  • Initiated process improvements to reduce cost of services.

Senior Service Technician

Equipment Depot
Irving, TX
06.1993 - 06.2021
  • Provided technical support and troubleshooting of complex service issues to customers.
  • Maintained detailed records of customer interactions, service requests, and repairs.
  • Performed preventative maintenance on customer equipment according to established procedures.
  • Ensured compliance with safety regulations when servicing customer equipment.
  • Resolved escalated customer complaints regarding services rendered by junior technicians.
  • Coordinated with vendors for parts replacement and repair services as needed.
  • Utilized specialized tools and diagnostic software programs to analyze system performance issues.
  • Created detailed reports documenting all completed tasks related to customer service calls.
  • Identified areas of improvement within existing processes and procedures relating to service operations.
  • Served as a mentor for junior technicians, providing guidance on job-related matters.
  • Collaborated with other departments such as sales, marketing, and product development when necessary.
  • Communicated updates on project progress effectively both verbally and in writing.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Examined previously completed work for accuracy.
  • Set up and operated mechanical and manual tools and equipment.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Increased productivity of field technicians [Number]% by accurately delegating tasks to over [Number] employees.
  • Leveraged equipment to complete tests, maintenance, repairs and overhauls.
  • Oversaw repair and maintenance of more than [Number] machinery and equipment to maintain fleet operations.
  • Completed [Number] scheduled and unscheduled service calls per shift.

Education

Some College (No Degree) - Automotive Service Excellence

Eastfield College
Mesquite, TX

High School Diploma - undefined

Royse City High School
Royse City, TX
06-1991

Skills

  • Processes and Procedures
  • Experience in Leadership
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Good Work Ethic
  • People Skills
  • Active Listening
  • Critical Thinking
  • Relationship Building
  • Flexible Schedule
  • Computer Skills
  • Organizational Skills
  • Maintenance & Repair
  • Training & Development
  • Customer Service
  • Team Management
  • Reliable & Trustworthy
  • Problem Resolution
  • PPE Use
  • Team Building
  • Basic Math
  • Supervision & Leadership
  • Technical Acumen
  • Equipment and Tool Maintenance
  • Managing Projects
  • Scheduling Jobs
  • Employee Scheduling
  • Customer Service Management
  • Recordkeeping Requirements
  • Safety Planning
  • Preparing Work Orders
  • Supplier Relations
  • Service Operations Management
  • Team Direction
  • Workforce Management
  • Safety Meetings
  • Client Relationships
  • Technical Support
  • Coordinating Projects
  • Testing and repair
  • Diagnostic testing
  • Schematics interpretation
  • Safety compliance
  • System maintenance
  • Mechanical troubleshooting
  • Mechanical aptitude
  • System testing
  • Maintenance and repairs
  • Work Planning and Prioritization
  • Troubleshooting

Accomplishments

Set up a shop at a customer facility. Brought in various vendors as needed. Multiple certifications through employer.

Certification

A total of 24 certificates for various mechanical systems within the dealers network.

Timeline

Lead Technician

Briggs Equipment
01.2024 - Current

Fieldservice Supervisor

HTX Material Handling
06.2021 - 11.2023

Senior Service Technician

Equipment Depot
06.1993 - 06.2021

Some College (No Degree) - Automotive Service Excellence

Eastfield College

High School Diploma - undefined

Royse City High School
Jason Jackson