JOSE LUIS GONZALEZ Jr
Hialeah,FL
Summary
With a proven track record at Crystal Mover Services Inc, I excel in leading teams to enhance productivity and efficiency, showcasing my mechanical aptitude and exceptional problem-solving abilities. My bilingual skills complement my technical expertise, ensuring clear communication and fostering a collaborative environment. Renowned for improving equipment reliability by over 30%, my focus is on quality control and innovative maintenance solutions.
Overview
12
12
years of professional experience
Work History
Lead Technician
Crystal Mover Services Inc
02.2019 - Current
- Planned, and delegated daily work to team of employees.
- Excellent performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Improved equipment efficiency by conducting schedule maintenance.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Adhered to established policies and standards to safely complete work.
- Managed daily activities, assigned tasks to specific team members and utilized proven management techniques to cut work flow downtime and maximize productivity.
GSE Mechanic
Envoy Airlines
09.2017 - 02.2019
- Ground Support Equipment Service and Repairs. Perform maintenance assignments requiring the skills of one or more of the maintenance trades
- Provided exceptional customer service by promptly addressing concerns from pilots or airport personnel regarding the condition or functionality of ground support equipment.
- Developed and implemented standard operating procedures for GSE maintenance tasks, contributing to a safe and efficient work environment.
- Supported continuous improvement initiatives within the maintenance department, contributing to long-term operational success.
- Creation and Completion of work orders and all paperwork required including dates, parts used, repair time and report of tasks completed
- Duties include among others, the necessary sequence of operations to troubleshoot, disassemble, clean, check, repair, rework, remove and replace, fabricate, assemble, install and adjust any automotive and ground equipment.
- Increased efficiency in diagnosing mechanical issues through the use master diagnostic tools alongside manual techniques.
- Managed inventory of spare parts and supplies, minimizing delays due to lack of necessary resources for repairs or maintenance tasks.
- Enhanced aircraft safety by performing thorough inspections and maintenance on ground support equipment.
- Ensured compliance with all safety regulations and protocols through diligent adherence to guidelines and procedures.
- Worked closely with other mechanics as part of an effective team dedicated to maintaining a high-performance GSE fleet.
- Assisted in the training of new mechanics, sharing knowledge and best practices to elevate overall team performance.
- Conducted root cause analysis for recurring equipment issues, implementing corrective actions to prevent future occurrences.
- Improved reliability of GSE fleet by conducting regular troubleshooting and repairs.
- Demonstrated expertise in repairing various types of GSE, including tow tractors, hydraulic lifts, and air conditioning units.
- Maintained detailed records of all maintenance tasks performed, ensuring accurate documentation and efficient future servicing.
- Removed worn or faulty components for replacement or repair.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Repaired machinery and equipment according to manufacturer specifications.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
Clerical Support Associate
EUROSPORTLINES LLC
04.2016 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer phone calls, take orders and attend customer concern
- Stock parts and create picture inventory with stock part number for internet sales
- Responded to inquiries from callers seeking information.
- Monitor and Attend internet sales
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Expedited invoice processing with accurate data input and prompt followups.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Managed calendars for multiple managers, ensuring punctuality and avoiding scheduling conflicts.
- Boosted customer satisfaction with timely responses to inquiries and efficient problem resolution.
Unarmed Security Officer
BLACK WATERS Protection Services
02.2016 - 08.2016
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
Customer Services Representative MIA Airport
Eulen America
06.2012 - 02.2015
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Assist Special Passengers with special needs
- Security Check Point assist.
Education
No Degree - General Automobile Diagnostic And Repair Knowledge
AATI
Miami, FL06.2005
High School Diploma -
ERNESTO CHE GUEVARA
HAVANA CUBA06.1990
Skills
- Vast Customer Service Experience
- Friendly, Patient and Comprehensive Attitude
- Creative Problem Solving
- Bilingual English - Spanish
- Good Communication skills
- Ability to work effectively with others
- Diagnostic Testing and Repair
- System Maintenance
- Mechanical Troubleshooting
- Mechanical Aptitude
- Electrical Systems
- Maintenance and repairs
- Issue Resolution skills
- Attention to Detail
- Quality Control
- Documentation And Reporting
- Troubleshooting
- Works Well Under Pressure
- Equipment Preventive Maintenance
- Multitasking and Organization
- Power Tools and Equipment
- Mechanical Knowledge
- Deadline-oriented
- Equipment Electrical repair
- Team Training
- All Components Replacement
- Customer interaction Skills
- All Hardware Installation
- Extensive Organizational Skills
- Assembly and production Line
- Issue Analysis
- All Installations and Repairs
- Document Preparation
- System Troubleshooting
- Complex Repairs
- General Plumbing
- Minor Carpentry
- Lean Manufacturing
- Performance Improvement
- Manufacturing Processes
AUTOMOBILE RECONTRUCTION
As my favorite hobby, purchase crashed and damage cars.
That satisfaction of been able to do a complete reconstruction and making it road useful again
Electrical and mechanical repairs, wheels, suspension, Body panels, performance and tuning
Is a unbearable satisfaction seen that piece of engendering back to life.
IS A PASSION
Timeline
Lead Technician
Crystal Mover Services Inc
02.2019 - Current
GSE Mechanic
Envoy Airlines
09.2017 - 02.2019
Clerical Support Associate
EUROSPORTLINES LLC
04.2016 - 02.2019
Unarmed Security Officer
BLACK WATERS Protection Services
02.2016 - 08.2016
Customer Services Representative MIA Airport
Eulen America
06.2012 - 02.2015
No Degree - General Automobile Diagnostic And Repair Knowledge
AATI
High School Diploma -
ERNESTO CHE GUEVARA
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