Nakia Jackson
Brooklyn,NY
Summary
Energetic team-player experienced working in high-volume medical practice environment. Skilled in marketing and sales with strong knowledge of medical terminology and prescriptions for wide range of treatments. Strong process management, customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Mount Sinai Health System
New York, NY
12.2018 - Current
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Managed hospital admissions and patient flows while organizing patient care.
- Shared patient status updates during shift changes for continuum of care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Sent and handled electronic requests for new medications and medication refills.
- Liaised between hospital departments to facilitate effective communication.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted 100+ customers in average 3 minutes by answering questions, responding to inquiries and handling telephone requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Shift Manager
CityMD Urgent Care Center
New York, NY
03.2017 - 12.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Sales Specialist
Victoria's Secret
New York, NY
02.2015 - 03.2017
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Accepted and processed customer payments and balanced receipts and cash.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
Sales Associate
Burberry
New York, NY
08.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Business Management
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Jacqueline Kennedy-Onassis High School
New York, NYSkills
- Caring and Empathetic
- Organized and Efficient
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Registration and Scheduling
- Microsoft Windows and Office
- MEDITECH Software
- EPIC
- EClinical Works
- Par8o
- Team Building
Timeline
Patient Coordinator
Mount Sinai Health System
12.2018 - Current
Shift Manager
CityMD Urgent Care Center
03.2017 - 12.2018
Sales Specialist
Victoria's Secret
02.2015 - 03.2017
Sales Associate
Burberry
08.2014 - 03.2015
No Degree - Business Management
LaGuardia Community College of The City University of New York
High School Diploma -
Jacqueline Kennedy-Onassis High School