Amy Nickerson
Douglas,AK
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
13
13
years of professional experience
Work History
Administrative Clinical Assistant II
Bartlett Regional Hospital- Outpatient Psychiatric
04.2022 - Current
- Reviewed multiple physicians' and therapists' calendars and scheduled patient appointments by telephone and in-person.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring smooth workflow.
- Assisted patients state-wide by coordinating intake paperwork needs for residential substance abuse treatment applications.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
Financial Services Specialist III
True North Federal Credit Union
01.2020 - 01.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed day-to-day tasks of maintaining the branch
- Temporarily supervised IGA Branch of True North, oversaw 3-4 rotating employees.
Office Assistant I (Seasonal, Permanent)
Alaska Department of Fish & Game
07.2016 - 08.2017
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Office Assistant I (Seasonal, Permanent)
Alaska Department of Revenue, Permanent Fund Dividend Division
01.2015 - 05.2017
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Circulation Assistant
Juneau Empire
01.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered newspapers and flyers to businesses and any homes who had been missed by the carriers earlier in the day.
Customer Service Manager
CARR’S Safeway
07.2011 - 01.2014
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Facilitated Western Union money transfers and Moneygram Cashier’s Checks
- Filled shipping orders and delivery orders.
Education
General Studies
University of Alaska Anchorage
Anchorage, AKGeneral Studies
University of Alaska Southeast
Juneau, AKHigh School Diploma -
Juneau Douglas High School
Juneau, AKSkills
- Appointment Scheduling
- Data Entry
- Patient Care Coordination
- Medical Terminology
- HIPAA Compliance
- Telephone Etiquette
Experience
- Administration
- Clerical/Receptionist
- Data Entry
- Retail
- Billing
- Collections
Seeking
Full-time or Part-time positions, with preference to Full-time.
Hobbies
Gardening: I have a small garden of potted plants in the clinic's reception area that brings joy to providers and patients alike, creating beauty and a sense of calm for everyone.
Voice-Acting: In my spare time, I cultivate my skills as a voice actor, and am able to apply said skills over the phone.
Languages
French
Limited Working
Japanese
Limited Working
Russian
Elementary
Timeline
Administrative Clinical Assistant II
Bartlett Regional Hospital- Outpatient Psychiatric
04.2022 - Current
Financial Services Specialist III
True North Federal Credit Union
01.2020 - 01.2022
Office Assistant I (Seasonal, Permanent)
Alaska Department of Fish & Game
07.2016 - 08.2017
Office Assistant I (Seasonal, Permanent)
Alaska Department of Revenue, Permanent Fund Dividend Division
01.2015 - 05.2017
Circulation Assistant
Juneau Empire
01.2014 - 01.2015
Customer Service Manager
CARR’S Safeway
07.2011 - 01.2014
General Studies
University of Alaska Anchorage
General Studies
University of Alaska Southeast
High School Diploma -
Juneau Douglas High School
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