Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Milless

Douglas,AK

Summary

Experienced and motivated professional with meaningful skills in program development/management, people-centered operations, and team collaboration.

Overview

15
15
years of professional experience

Work History

Behavioral Health Program Manager

Bartlett Regional Hosptial
11.2021 - Current
  • Overseeing inpatient psychiatric program. Onboard/supervise BHA and administrative staff. Oversee mental commitment process, referral system, improvement/quality/compliance. Responsible for addressing staffing needs and scheduling. Required problem solving and collaboration of interdepartmental teams and multidisciplinary team coordination.

Behavioral Health Supervisor

Bartlett Regional Hospital
02.2021 - 11.2021
  • Leading the Behavioral Health Assistants and programming on the inpatient psychiatric unit for adults at BRH. Responsible for time cards, scheduling, BHA program development in collaboration with Rainforest Recovery Center and supporting BHAs in their role.

Lead Behavioral Health Assistant

Bartlett Regional Hospital
08.2018 - 02.2021
  • Supported BHA peers on MHU by leading trainings opportunities and facilitated orientation for new employees. Alongside the MHU Nursing Director, provided soft coaching and managed the BHA schedule. Continued work on the unit as a BHA in addition to designated administrative hours.

Behavioral Health Assistant II

Bartlett Regional Hospital
01.2018 - 07.2018
  • Operated as a member of the multidisciplinary treatment team to care for patients in need of psychiatric treatment. Primary duties included assisting patients with accomplishing their daily needs, facilitating group activities, and maintaining the safety of the unit and patients.

Activities Program Coordinator

Bartlett Regional Hospital
06.2014 - 12.2017
  • Organize, facilitate, and track therapeutic activities/program and groups on the Mental Health Unit and Rainforest Recovery Center at Bartlett Regional Hospital. Worked in collaboration with department teams to bring meaningful activities to patients during their treatment.

Warranty Clerk

Mendenhall Auto Center
11.2012 - 05.2014
  • Responsible for submission and follow through of manufacturer warranty claims. Detail oriented position that required learning various manufacturer systems and problem solving. Clerical and administrative duties were required as well maintaining effective communication with service team.

Dock Representative

Alaska Excursions
04.2012 - 10.2012

Self-managed administrative and customer service position in Juneau for Skagway based company. Coordinated tours with tourists competed paperwork for Skagway office.

Field Educator

Southeast Alaska Guidance Association
03.2011 - 08.2011
  • Member of SAGA's Youth Corps. Responsible for leading crew of young adults through outdoor living/recreation while performing acts of service and focusing on professional and educational goals.

Clinical Counselor

YOU Inc.
11.2009 - 03.2011
  • Supervision of adolescents in acute therapeutic environment. Responsible to implementation of clinical treatment plans.

Education

No Degree - Political Science

Simmons College
Boston, MA

High School Diploma -

Moultonborough Academy
Moultonborough, NH
06.2005

Skills

  • Healthcare System Knowledge
  • Safety and Crisis Management Training
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving and Critical Thinking
  • Multitasking and Task Prioritization
  • Active Listening and Effective Communication
  • Adaptability and Flexibility
  • Certified in CPR/AED
  • Relationship Building and Mentoring
  • Employee Supervision
  • HIPAA Guidelines
  • Operations Management
  • Facility Management

Timeline

Behavioral Health Program Manager

Bartlett Regional Hosptial
11.2021 - Current

Behavioral Health Supervisor

Bartlett Regional Hospital
02.2021 - 11.2021

Lead Behavioral Health Assistant

Bartlett Regional Hospital
08.2018 - 02.2021

Behavioral Health Assistant II

Bartlett Regional Hospital
01.2018 - 07.2018

Activities Program Coordinator

Bartlett Regional Hospital
06.2014 - 12.2017

Warranty Clerk

Mendenhall Auto Center
11.2012 - 05.2014

Dock Representative

Alaska Excursions
04.2012 - 10.2012

Field Educator

Southeast Alaska Guidance Association
03.2011 - 08.2011

Clinical Counselor

YOU Inc.
11.2009 - 03.2011

No Degree - Political Science

Simmons College

High School Diploma -

Moultonborough Academy
Maria Milless