Sherrita M. Williams
Las Vegas,Nevada
Summary
Senior healthcare leader with over ten years of experience driving quality improvement, customer experience, and operational excellence across managed care, behavioral health, and hospital-based environments. Proven ability to lead multidisciplinary teams, oversee quality assurance and audit functions, strengthen operational controls, and use data-driven insights to improve outcomes for members, customers, and internal stakeholders. Recognized for collaborative leadership, regulatory expertise, and the ability to translate complex requirements into scalable operational solutions.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Behavioral Health Program Manager
Molina Healthcare
Las Vegas, Nevada
05.2025 - Current
- Provide strategic and operational leadership for behavioral health programs supporting Medicaid, Medicare, and commercial populations.
- Lead quality improvement initiatives, ensure regulatory compliance, and partner with cross-functional teams to improve customer experience and operational performance.
- Key Contributions: Lead quality improvement activities aligned with organizational strategy, regulatory standards, and customer expectations.
- Analyze program performance data to identify trends, gaps, and opportunities for operational and quality improvement.
- Partner with data, clinical, and operational teams to strengthen reporting, monitoring, and performance measurement processes.
- Support system enhancements and workflow improvements to improve provider and member experience.
- Serve as a trusted advisor to leadership on behavioral health quality, risk mitigation, and program effectiveness.
Social Services Director
Harmon Hospital
Las Vegas, Nevada
06.2024 - 05.2025
- Directed the Social Services Department with accountability for quality assurance, operational compliance, staff performance, and service delivery across complex patient populations.
- Key Contributions: Oversaw quality assurance activities including case reviews, service plan audits, and compliance monitoring.
- Strengthened operational controls and reduced quality deficiencies through structured audit processes and corrective action planning.
- Led interdisciplinary quality improvement initiatives to enhance patient experience and care coordination.
- Supervised, trained, and evaluated staff while fostering a culture of accountability, service excellence, and continuous improvement.
- Prepared and submitted regulatory, operational, and performance reports to internal and external stakeholders.
Behavioral Health Case Manager Supervisor
Health Plan of Nevada
Las Vegas, Nevada
05.2022 - 04.2024
- Led day-to-day operations for behavioral health case management teams with responsibility for quality outcomes, utilization management, and customer service delivery.
- Key Contributions: Supervised and coached a multidisciplinary team to ensure high-quality, customer-centered service delivery.
- Led process improvement efforts that enhanced efficiency, compliance, and member satisfaction.
- Supported accreditation readiness and quality assurance activities aligned with NCQA and regulatory standards.
- Leveraged data and performance metrics to improve care coordination and quality outcomes.
- Collaborated with leadership to align departmental goals with enterprise strategy.
Complex Case Manager
Anthem Healthcare
Las Vegas, Nevada
11.2019 - 05.2022
- Roles include Hope Comprehensive Case Manager, Behavioral Intervention Counselor, and Geropsych Senior Care Advocate.
- Provided patient-centered care coordination, case management, behavioral health interventions, and program development for high-risk and complex patient populations.
Education
Master of Social Work - Social Work
University of Nevada
Las VegasBachelor of Social Work - Social Work
University of Nevada
Las VegasSkills
- Healthcare Quality Strategy
- Customer Experience and Service Operations
- Quality Assurance and Risk Management
- Operational Audits and Compliance
- Process Improvement and Operational Efficiency
- Data Strategy
- Analytics and Insights
- Program Integrity and Governance
- Regulatory and Accreditation Standards
- Enterprise Program and Project Management
- Stakeholder Engagement and Cross-Functional Leadership
- Staff Development
- Facilitation and Conflict Resolution
Affiliations
- President, The Society Incorporated Supporting the Arts Las Vegas Chapter
- Vice President, Kappa Silhouettes Las Vegas Chapter
- Member, Alpha Kappa Alpha Sorority Incorporated
- Chair, Mental Health Committee, Alpha Kappa Alpha
Certification
• Licensed Master Social Worker, 6267 M
• Licensed Clinical Social Worker Intern, IC 2508
• Licensed Clinical Social Worker Intern, IC 2508
Timeline
Behavioral Health Program Manager
Molina Healthcare
05.2025 - Current
Social Services Director
Harmon Hospital
06.2024 - 05.2025
Behavioral Health Case Manager Supervisor
Health Plan of Nevada
05.2022 - 04.2024
Complex Case Manager
Anthem Healthcare
11.2019 - 05.2022
Master of Social Work - Social Work
University of Nevada
Bachelor of Social Work - Social Work
University of Nevada