Haley Goldstein
Pharmacy Technician
Littleton,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Level 2 Technician
Grane Rx
Aurora , CO
04.2020 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
Pharmacy Technician
Gem Pharmacy
Littleton , CO
05.2019 - 06.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Training Manager
Freddy's Frozen Custard & Steakburgers
Highlands Ranch , CO
11.2014 - 01.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 15 employees each year.
- Managed all exempt employee coaching, training and performance improvement actions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
Education
High School Diploma -
Eagle Academy
Highlands Ranch, CO 08.2010 - 06.2014
CPHT - Pharmacy Technology
Pickens Technical College
Aurora, CO 01.2019 - 05.2019
Skills
Patient confidentiality
Advanced math skills
HIPAA
Drug storage procedures
Assisting pharmacists
Processing payments
Certification
Licensed Pharmacy Technician-CpHT
Timeline
Level 2 Technician
Grane Rx
04.2020 - Current
Pharmacy Technician
Gem Pharmacy
05.2019 - 06.2020
CPHT - Pharmacy Technology
Pickens Technical College
01.2019 - 05.2019
Training Manager
Freddy's Frozen Custard & Steakburgers
11.2014 - 01.2019
High School Diploma -
Eagle Academy
08.2010 - 06.2014