Monica Banks
Vernon,CT
Summary
Dedicated, dependable, long-term employee with excellent time management, recordkeeping and schedule coordination skills. Respectful, punctual and hardworking. Personable with proven history of improving office flow efficiency.
Overview
18
18
years of professional experience
Work History
Office Assistant
ECHN
Manchester, CT
09.2014 - Current
- Greets patients professionally both in person and on the phone.
- Quickly answers or properly refers questions and issues to correct department.
- Optimizes provider schedules and patient satisfaction with efficient scheduling.
- Notifies providers of patient arrivals.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies financial records and collects patient copays and balances.
- Interacts with physicians and other healthcare staff to ask questions regarding patient services.
Medical Biller and Coder
Manchester Medical Associates
Manchester, CT
09.2004 - 09.2014
- Performed billing and coding procedures for in-office/outpatient and nursing home services.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Posted payments from insurance companies and patients.
- Submitted electronic claims.
- Maintained follow up to ensure timely payment of claims.
- Performed medical chart reviews as needed by insurance companies and submitted records.
- Researched account questions as needed.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
Education
Associate of Arts - General Studies
Manchester Community College
Manchester, CT06.2002
High School Diploma -
Glastonbury High School
Glastonbury, CT06.1996
Skills
- Reliable and Punctual
- Prioritization and Time Management
- Multitasking
- Records Management Software
- Record Sorting and Filing
- Mail Sorting and Routing
- Attention to Detail
- Microsoft Office
- Problem Solving
- Team Collaboration
- Verbal and Written Communication
- Flexible and Adaptable
Timeline
Office Assistant
ECHN
09.2014 - Current
Medical Biller and Coder
Manchester Medical Associates
09.2004 - 09.2014
Associate of Arts - General Studies
Manchester Community College
High School Diploma -
Glastonbury High School