Martha H. Gonzalez
Newhall,CA
Summary
Detail-oriented Office Assistant experienced in managing high-volume calls and in-person inquiries. Delivered exceptional client service through a diligent and respectful approach while streamlining internal processes. Committed to continuous learning and contributing positively to team dynamics.
Overview
19
19
years of professional experience
Work History
Office Assistant
Coinsecurity systems
Valencia, CA
12.2018 - 08.2026
- Managed office supplies inventory to maintain stock levels and support seamless operations
- Answered phone calls and took detailed messages for staff
- Filled customer orders accurately and promptly
- Collected customer orders to provide prompt service and enhance customer satisfaction
- Created and invoiced orders to facilitate accurate billing and timely processing
- Pinned segments on bulletin board to organize information
Office Assistant
Instant Diagnostic Systems
Valencia, CA
09.2016 - 08.2018
- Cleaned home sleep testing devices to ensure optimal functionality and patient safety
- Uploaded data from device to web-based application for accurate record-keeping and analysis
- Uploaded patient data from medical devices to a web-based application for comprehensive tracking.
- Configured medical devices for use
- Performed shipping quality assurance to verify compliance with standards and ensure timely delivery
- Conducted shipping quality assurance checks to ensure compliance with established standards.
- Resolved shipping issues through telephone communication to provide timely solutions.
- Managed office inventory system
- Scheduled patient appointments for prescription shipments to ensure timely medication delivery.
Inventory control
Pharmative
Valencia, CA
07.2015 - 04.2016
- Conducted, organized, and coordinated cycle counts. Performed physical inventory procedures.
- Resolved discrepancies in physical inventory and daily cycle counts, ensuring accurate stock levels.
- Researched and analyzed open inventory location reports to identify and rectify mis-located products.
- Conducted periodic cleanup of bin locations to maintain organization. of multiple physical locations.
- Executed special inventory projects to enhance inventory accuracy.
- Worked with an Inventory Control Analyst to compile data.
- Wrote, typed, or entered information into a computer to maintain inventory, costing, manufacturing, purchasing, or other records.
- Performed routing audits to ensure accuracy in inventory management.
- Entered the results of cycle counts.
Office Assistant
Flight Line Products
Valencia, CA
12.2014 - 01.2015
- Executed accurate and efficient data entry to maintain updated records
- Performed data entry tasks accurately and efficiently
- Greeted customers at front desk, providing assistance and information.
- Facilitated communication by sending and receiving faxes promptly
- Applied labels to products for identification and organization
Receptionist
Valencia Gynecology Associates
Valencia, CA
10.2010 - 02.2011
- Responded to incoming phone calls in a professional manner
- Assisted patients with check-in procedures to streamline visits
- Organized and scheduled client appointments for optimal service
- Processed prescription requests by coordinating with pharmacies to meet client needs
- Organized and scheduled client appointments to maximize service efficiency
- Assisted patients with check-in procedures to enhance visit experience
Cashier
Franciscos Produce
Fillmore, CA
06.2008 - 07.2009
- Provided customer service support in a retail environment
- Answered phones and processed orders efficiently
- Followed up on inventory to ensure product availability
Customer service/Inspection
Special Devices, Inc.
Los Angeles Dr. Moorpark, CA
03.2007 - 04.2008
- Resolved customer inquiries through effective support and communication
- Inspected devices to ensure quality standards and compliance
- Conducted thorough inspections of devices for quality assurance
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved high customer satisfaction by addressing issues with knowledgeable, friendly service.
Education
Medical Assistant Certificate -
Ventura College
High School Diploma -
Skills
- Customer service, punctual, responsible, dependable, Highly reliable, Spanish bilingual, Phone answering, Appointment scheduling Data entry, shipping out orders, Medical assistant certified
- punctual
- responsible
- dependable
- Highly reliable
- Medical assistant certified
- Document filing
- Attention to detail
Timeline
Office Assistant
Coinsecurity systems
12.2018 - 08.2026
Office Assistant
Instant Diagnostic Systems
09.2016 - 08.2018
Inventory control
Pharmative
07.2015 - 04.2016
Office Assistant
Flight Line Products
12.2014 - 01.2015
Receptionist
Valencia Gynecology Associates
10.2010 - 02.2011
Cashier
Franciscos Produce
06.2008 - 07.2009
Customer service/Inspection
Special Devices, Inc.
03.2007 - 04.2008
Medical Assistant Certificate -
Ventura College