Lorena Hernandez
Winters
Summary
Seeking part time or full time employment
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Lash Artist
self-employed
Winters
02.2020 - Current
- I Work from my home. Providing customer service and giving the clients a relaxing experience as I provide the service requested.
Bistro/ Cafe / Bar
Courtyard by Marriott
Vacaville
07.2025 - 10.2025
- Cashier, prep cook, cook, barista, bartender, server, busser, dishwasher
Dispatcher/Customer Service
Everde Growers
Winters
02.2025 - 05.2025
- Trained on Confirming orders picked, and contacting trucker's dispatch to schedule pick up and drop off orders. Giving delivery stop info to truck drivers, checking them in and out. Verify returned products and process credits to companies using oracle. Job is only temp position looking for full time.
Kitchen Manager
Green River Brewing & Taproom
Winters
05.2024 - 01.2025
- Including the lead work previously, I now do scheduling, food orders, overseeing my staff follows the protocols posted. Assist with interviews and hiring process. I also am the events manager which I assign assistance as well as in charge of cooking the seperate menu items requested by the party that made the reservation.
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Managed a team of 6 kitchen staff members and 5 employees that were floaters which were assigned for different projects as needed, providing training, coaching, and performance evaluations
- Created weekly schedules for kitchen staff, dishwashers and floater employees based on projected business volume while optimizing labor costs
- Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of high-quality ingredients at competitive prices
Bartender/Server
Green River Brewing & Taproom
Winters
03.2024 - 01.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
- Maintained cleanliness and organization of work area, including tables, chairs, utensils, glassware, and bar equipment
- Effectively handled cash transactions using POS system while accurately calculating bills and providing change to customers
- Developed strong relationships with regular patrons by remembering their preferences and providing personalized service
- Efficiently managed a high volume of tables during peak hours while maintaining attention to detail and delivering personalized service
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
Kitchen Lead Cook
Green River Brewing and Taproom
Winters
03.2024 - 05.2024
- Assisting in kitchen food prep, stocking the kitchen line when needed, keeping the area clean and sanitized. Setting up a system with coworkers to get food orders out smoothly by dividing the work so there is no confusion in the kitchen. Communicating with bartenders for any issues. Also placing food orders when my manager isn't able too.
Property Manager
Sterling Asset Management Company
Winters
11.2023 - 01.2024
- Temp position. The property went through a transition of property management companies I Continued my management position with all the duties listed with the previous company. As well as process move ins and update evictions.
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
Property Management
EBMC Property Management
Winters
09.2023 - 11.2023
- I continued the job as an assistant manager by processing rent payments and work orders for the tenants, other duties included processing invoices for both properties which totaled 78 units, properties being tax credit, hud and section 8, learned on my own how to do recertifications. Solve tenant complaints.
- Post notices when needed. Showing available units, and enter applications in yardi as well as update the waitlist.
Assistant Manager
The Liberty Group
Winters
07.2023 - 09.2023
- I started as an assistant manager using Yardi program to process rent payments, input work orders when tenants would report an issue with the apartment, also close the work order when maintenance completed the job. After 2 months I was offered the management position.
Forklift Driver
Pavestone
Winters
05.2022 - 10.2022
- Moving pallets of product from the outside yard to the line inside the building, where I would also load pallets of product every 10 min on to the belt where the orders start getting processed. In between loading the product I would take the metal bins full of disposable concrete to the dump yard once they were full.
- When I start and finish my shift I would fill out a checklist on the condition of the forklift and made sure there was always full tank of gas before the next shift.
Express Employment Professionals
LKQ Corporation
West Sacramento
07.2022 - 09.2022
- First half of shift I would help Unload trucks of auto parts, labeling the items and separating into cages to be put away. During the second half I was assigned a cherry picker and would grab any cage full of product to be put away, using an RF gun I would scan the item and the location of where I would put the product away to have the inventory up to date. Would also use a forklift for other job assignments when needed. The position was a temporary assignment for a graveyard shift just to get the company caught up.
Customer Service Representative
Yolo pharmacy
Winters
11.2021 - 03.2022
- Grabbing and verifying prescriptions, delivering orders to patients who can't pick up in time, processing refills when needed, organized and inputting inventory of medications, cash handling, calling patients to remind them of prescriptions still needed to be picked up. Helping verify medical insurance to process for copays.
Receiving Associate
Haykingdom
Winters
08.2021 - 11.2021
- Checking in and out truck drivers and deliveries. Entering information in the system. Using the darla system to keep inventory up to date for the sales department. Checking the quality of Hay that was delivered and if it was acceptable to sell as well as checking the moisture so it did not mold due to weather conditions. Seasonal work.
Quality Assurance Analyst
Express Employment Professionals
Vacaville
12.2020 - 02.2021
- Monitor metal detector, checking weight and oxygen level on packages, monitor and check quality on product being made through the whole process. Record all info on spreadsheets for the USDA.
- Monitor mix department to avoid contamination
- Document weight and temperatures
- Quality check the package is sealed and dated correctly before getting packed
- Clean and sanitize area when work is completed. Swab and process to verify area passes the clean test. Record all info on spreadsheet.
Assistant
InterSolutions- NPM Staffing's/ Monument Arms Apartments
Fairfield
02.2020 - 04.2020
- Due to covid starting position ended. learned the different units they have on property meaning if they are either section 8 or tax credit and the way the rent is based on. I've got lease recertifications signed by tenants, was asked too look up a few companies and receive bids for items needed to be ordered. I also create work orders using the Boston Post Property management software as well as follow up on those work orders which is any complaint or issue a tenant has with their apartment unit or any other issue that they come across while living in the apartment complex. The first week i started I collected and recorded the rent for the tenants, supplied receipts if the tenant wanted one. I would help create notices for either notifying a time of entry if needed as well for the upcoming inspections. Ive assisted the manager in getting new applicants that want to be on waiting list help assist in filling out their applications.
Call Center Customer Service Representative
Faneuil blue cross blue shield of Michigan
Sacramento
10.2019 - 01.2020
- Receiving phone calls in call center environment, billing, general information about medical plans, problem solving with customer complaints, explains coverage to primary care physicians.
Manager
Santana's cantina
Vacaville
01.2019 - 10.2019
- I also served, bartender, and fill in line cook, making schedules for each department, calling orders in for restaurant/bar and kitchen, managing sales, updating items sold and prices in system, handling all tip payouts, inventory, settling any customer complaints or suggestions due to the restaurant being new needed lots of work and attention, and settling any issues or complaints my employees have.
Bartender/Server
Santana's cantina
Vacaville
09.2018 - 01.2019
- Customer service, greet and seat customers, take orders, full service bartender, dishes and clean restaurant, prep for the next shift, cash handling.
Logistics Coordinator
Pacific Cycle Inc
Vacaville
08.2016 - 09.2017
- Dispatch truck drivers to pick up and drop off loads when needed. Checking in trucks who bring our product from the Port. Matching inventory, working on any type of dependencies we may come across.
- Keep in contact with our out of state warehouses to make sure we are receiving the product needed for orders on time. Reporting inventory to our district manager every night to keep track of product coming from China.
Shipping and Receiving Clerk
Pacific Cycle
Vacaville
06.2015 - 08.2016
- Responsibilities Check drivers in and out in a timely manner. Get orders prepped to be picked, labeled and shipped.
- Billing truck drivers out using SAP system. Schedule or reschedule pick ups. Backorder or cancel orders when there is not enough product in the inventory. Basic logistics. Write productivity report on an excel spreadsheet at the end of my shift. Dispatch drivers fed ex and ups drivers to pick up orders on time and for deliveries to be made before the deadline to the ports. Organize and create sign in and out sheets through Word also create spreadsheets on when order was picked up and delivered.
Bag Line
Marianis (star staffing)
Vacaville
03.2015 - 06.2015
- Stacking, packing, sorting, keeping area clean.
Bilingual Customer Service Representative (CSR)
Covered California Call Center
Rancho Cordova
09.2014 - 03.2015
- Answer phone calls in a professional manner, input all personal information in system to assist with questions on health insurance, help consumer solve any situation on their account, provide excellent customer service, keep a 90% occurrence on phone calls with consumer.
Shipping, Receiving, Quality and Inventory Clerk
Cal Central Harvesting
Esparto
03.2010 - 10.2014
- Received all products coming from the field and packing house. Entered product information into computer system accurately and in a timely manner. Prepared, labeled and dated product that was shipping out. Conducted beginning and end of day inventory. Checked quality of product being packed for orders. Forklift Operator. Promoted to Lead Inventory Control after 8 months of employment and I also filled the role of Packing Supervisor managing six to ten employees.
Education
High school diploma -
Wolfskill High School
Winters, CASkills
- Spreadsheets
- Mentoring
- Retail sales transactions
- Forklift
- Toast POS
- Teamwork
- Janitorial experience
- Achieving HIPAA compliance
- Payroll
- CRM software
- Training
- Logistics
- ICD-10
- Order fulfillment receiving
- Retail math
- Phone etiquette
- Google Docs
- Cash register operations
- Medical records
- Host/hostess experience
- Technical sales
- Order picker
- Math
- Delegation
- Schedule management
- Electric pallet jack
- Basic knife skills
- Hospitality
- Nightclub
- Inventory records
- Word processing
- Assistant manager experience
- Team leadership
- Convenience store experience
- Alcohol sales
- Phone reception
- SOP
- CPT coding
- Windows
- Food service management
- GMP
- Store management
- Organizational skills
- Cash register
- Active listening
- Leadership Experience
- CSR
- Microsoft Access
- Bar
- Cashiering
- Help desk
- Yardi
- Order shipping
- Spirits experience
- Contracts
- Teaching
- Quick service & fast food restaurant
- Sales
- Guest services
- ICD coding
- Health insurance knowledge
- Self-direction
- Retail management
- SharePoint
- Clerical experience
- Staff scheduling
- Team management
- Food service inventory management
- ADP
- Communication skills
- Microsoft Word
- Appointment scheduling
- Cherry picker
- Digital marketing
- Custodial experience
- POS systems
- Guest relations
- Phone answering
- Property Management
- Medical Billing
- Data entry
- USDA
- Filing
- Customer service
- Climbing
- Bilingual
- Heavy lifting
- Microsoft Office
- Packing
- Fair Housing regulations
- Call Center
- Quality control
- Stocking
- Baking
- Customer support
- Multitasking
- Shipping
- Casual dining experience
- Merchandising
- Bartending
- Bilingual English/Spanish
- Knowledge with SAP program
- Microsoft Office proficiency
- Professional and mature
- Excel spreadsheets
- Dedicated team player
- Typing 40-50 WPM
- Quick learner
- Meticulous attention to detail
- Scheduling
- Customer service management
- Time management
- Software troubleshooting
- Computer literacy
- Bussing
- Section 8
- HIPAA
- Kitchen manager experience
- Electrical experience
- Medicare
- Outbound calling
- Resident's rights
- Internal hiring
Certification
- ABC/RBS, 10/24, 10/27
- Food Handler Certification, 03/24, 03/27
- ServSafe Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Bistro/ Cafe / Bar
Courtyard by Marriott
07.2025 - 10.2025
Dispatcher/Customer Service
Everde Growers
02.2025 - 05.2025
Kitchen Manager
Green River Brewing & Taproom
05.2024 - 01.2025
Bartender/Server
Green River Brewing & Taproom
03.2024 - 01.2025
Kitchen Lead Cook
Green River Brewing and Taproom
03.2024 - 05.2024
Property Manager
Sterling Asset Management Company
11.2023 - 01.2024
Property Management
EBMC Property Management
09.2023 - 11.2023
Assistant Manager
The Liberty Group
07.2023 - 09.2023
Express Employment Professionals
LKQ Corporation
07.2022 - 09.2022
Forklift Driver
Pavestone
05.2022 - 10.2022
Customer Service Representative
Yolo pharmacy
11.2021 - 03.2022
Receiving Associate
Haykingdom
08.2021 - 11.2021
Quality Assurance Analyst
Express Employment Professionals
12.2020 - 02.2021
Lash Artist
self-employed
02.2020 - Current
Assistant
InterSolutions- NPM Staffing's/ Monument Arms Apartments
02.2020 - 04.2020
Call Center Customer Service Representative
Faneuil blue cross blue shield of Michigan
10.2019 - 01.2020
Manager
Santana's cantina
01.2019 - 10.2019
Bartender/Server
Santana's cantina
09.2018 - 01.2019
Logistics Coordinator
Pacific Cycle Inc
08.2016 - 09.2017
Shipping and Receiving Clerk
Pacific Cycle
06.2015 - 08.2016
Bag Line
Marianis (star staffing)
03.2015 - 06.2015
Bilingual Customer Service Representative (CSR)
Covered California Call Center
09.2014 - 03.2015
Shipping, Receiving, Quality and Inventory Clerk
Cal Central Harvesting
03.2010 - 10.2014
High school diploma -
Wolfskill High School