Dayssi Serrano
Riverview
Summary
Dynamic and results-driven professional with experience as a Sales Representative at LasikPlus, excelling in client education and satisfaction. Proven ability in social media marketing and enhancing service delivery. Adept at utilizing CRM software to track leads while maintaining professionalism and strong client relationships.
Overview
10
10
years of professional experience
Work History
Lash Artist
Self Employed
Riverview, FL
10.2021 - Current
- Delivered customized lash extension services, ensuring client satisfaction and retention.
- Consulted with clients to determine desired styles and preferences for lash applications.
- Maintained a clean, organized workspace adhering to safety and sanitation standards.
- Fostered strong client communication and satisfaction while consistently delivering superior service experiences.
Sales Representative
LasikPlus/TLC/LVI
West Palm Beach, FL
10.2015 - 10.2021
- Conducted comprehensive product presentations to educate potential patients on LASIK options.
- Collaborated with medical staff to ensure seamless patient experience throughout the consultation process.
- Implemented strategic sales techniques that increased conversion rates within assigned territory.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Used three different systems simultaneously: Noble dialer, Outlook CRM, and Citrix's Eyesight and Pharos.
Front Desk Receptionist
Katzen Eye Care
Boynton Beach, FL
01.2020 - 08.2020
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Facilitated patient check-in and check-out processes, enhancing overall patient experience.
- Coordinated communication between patients and medical staff, ensuring timely information flow.
- Developed and maintained filing systems for patient records to improve retrieval accuracy.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee Groves, FLReferences Available Upon Request.
Skills
- Professionalism and etiquette
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Lash Artist
Self Employed
10.2021 - Current
Front Desk Receptionist
Katzen Eye Care
01.2020 - 08.2020
Sales Representative
LasikPlus/TLC/LVI
10.2015 - 10.2021
High School Diploma -
Seminole Ridge Community High School
References Available Upon Request.