Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Bonnie Nguyen

Bonnie Nguyen

Moore,OK

Summary

  • To build knowledge and skills for advancement within the dental healthcare field, resulting in a stable employment opportunity.
  • Over one year experience as a dental assistant
  • Gentle, patient, and caring with children and adult
  • Great customer service skills, able to satisfy unhappy customers
  • Team player, perform well under pressure and high demand periods
  • Bilingual, fluent in writing and verbal communication in both English and Vietnamese

Overview

13
13
years of professional experience

Work History

Lash Artist

Own Business
09.2022 - Current
  • Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
  • Collaborated with salon team members to streamline scheduling processes and improve overall appointment flow.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Created unique looks matching individual client preferences and budgets.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Followed strict safety standards to protect clients from injury or infection.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
  • Answered phone calls and emails to schedule client appointments.
  • Invested in continuous professional development to stay up-to-date with the latest industry trends and techniques, resulting in a broadened range of services offered to clients.

Patient Care Coordinator

Diamond Dental
04.2019 - 06.2019
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Dental Assistant, Front Desk

Family Dentistry, Dr. Phillips Kieu DDS
05.2014 - 11.2018
  • Company Overview: (316) 683-0440
  • Assist doctor during patient treatments and surgical procedures
  • Perform periodic exams, cleanings, and x-rays
  • Maintain clean clinical setting and sterilize medical instruments
  • Perform clerical duties such as schedule appointments, file patient charts, document pending and completed patient treatments, answer phone calls, and insurance claims
  • (316) 683-0440

Beauty Advisor at Estee Lauder

Dillards, Towne West Square
07.2012 - 06.2014
  • Company Overview: (316) 943-8031
  • Provided professional beauty advising and sales of beauty products
  • Built relationship with customers for return-sales to drive higher sales quota
  • Held make-over sessions and use knowledge of store products and services to drive higher sales
  • (316) 943-8031

Waitress

Pho Hot Bistro
07.2011 - 07.2012
  • Company Overview: (316) 440-6698
  • Take order and serve customer in a timely manner
  • Excellent interaction with customer to provide best customer service
  • Utilized organization skills to maintain a clean restaurant
  • (316) 440-6698

Education

Associate Of Applied Science - Medical

Butler Community College
Kansas
05.2018

Skills

  • Dental impressions
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Sterilization techniques
  • Appointment scheduling
  • X-ray processing
  • Professionalism and etiquette
  • Team collaboration
  • Instrument sterilization techniques
  • Patient scheduling
  • Cross-training capabilities
  • Patient relations
  • Impression taking skills
  • Treatment room breakdown
  • Electronic charting
  • Patient services
  • Teeth cleaning assistance
  • Oral surgery assistance
  • Inventory management
  • Office administration duties
  • Knowledgeable in software
  • Clinical support
  • Patient counseling
  • Insurance billing
  • Patient data gathering
  • Dental office administration
  • Team collaboration abilities
  • Instrument preparation
  • Oral X-rays

References

  • Dr. Phillip Kieu, 316-990-8507
  • Sareth Moth, 316-461-1053
  • Tiffany Nguyen, 316-612-0270

Languages

Vietnamese
Professional Working

Timeline

Lash Artist

Own Business
09.2022 - Current

Patient Care Coordinator

Diamond Dental
04.2019 - 06.2019

Dental Assistant, Front Desk

Family Dentistry, Dr. Phillips Kieu DDS
05.2014 - 11.2018

Beauty Advisor at Estee Lauder

Dillards, Towne West Square
07.2012 - 06.2014

Waitress

Pho Hot Bistro
07.2011 - 07.2012

Associate Of Applied Science - Medical

Butler Community College

Similar Profiles

CREATE PROFILE
Bonnie Nguyen