Alicia
Norma Medellin
Federal Reserve Bank
San Antonio,TX
2
Languages
20
years of professional experience
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Fluent in English and Spanish.
Also I am an Accomplished Proof Operator with years of experience and expertise in high-speed currency processing at the Federal Reserve Bank. Enhanced operational efficiency by implementing process improvements. Proficient in transaction verification and maintaining "strict confidentiality" strong attention to detail and teamwork skills, ensuring compliance with banking regulations and delivering exceptional service. Fluent in English and Spanish.
Work History
Proof -Operator
5 Years 2 Months- Operated high-speed currency processing equipment to ensure accurate handling of banknotes.
- Conducted quality control checks to verify currency authenticity and detect counterfeit notes.
- Maintained detailed logs of processed transactions and discrepancies for audit purposes.
- Collaborated with team members to streamline workflow, enhancing overall operational efficiency.
- Implemented process improvements that reduced downtime and increased throughput in operations.
- Monitored inventory levels of currency supplies, ensuring timely replenishment for uninterrupted operations.
- Reconciled account balances accurately by comparing original documents against processed transaction reports.
- Prepared, sent, and received image cash letters and processed all transit bags.
- Participated in ongoing professional development opportunities, staying current with industry best practices for proof operators.
- Utilized advanced knowledge of banking regulations to ensure compliance with industry standards during the proofing process.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and verified suspicious activity on customer accounts.
- Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
- Contributed to a positive working environment through effective communication and active participation in team meetings.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Detected out of balance transactions and followed implemented handling procedures.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- ****Very important to maintain privacy and confidentiality on ALL matter pertaining to everything I (we) saw in the department(s)..there was extremely a very high volume of money in "containers" that were being brought by "Armour" trucks.
Proof -Operator
3 Years 1 Month- Operated high-speed proofing equipment to ensure accurate document processing
- Conducted quality control checks to verify print accuracy and integrity
- Collaborated with team members to troubleshoot operational issues and enhance workflow efficiency
- Maintained detailed logs of production activities and discrepancies for reporting purposes
- Monitored inventory levels of supplies, ensuring availability for uninterrupted operations
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Detected out of balance transactions and followed implemented handling procedures.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Proficient in 10-Key by Touch (10,000 KSPH) and Typing 55 (wpm).
Proof-Operator
11 Months- Operated high-speed proofing equipment to ensure accuracy and quality of printed materials.
- Monitored production processes for adherence to established quality standards and operational procedures.
- Conducted routine maintenance on machinery to prevent downtime and optimize performance.
- Collaborated with team members to streamline workflows, enhancing overall productivity in the proofing process.
Medical Assistant
4 Months- Assisted in patient intake processes, ensuring accurate data collection and efficient workflow.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Supported physicians during examinations, facilitating effective communication and patient comfort.
- Managed appointment scheduling, optimizing daily operations and enhancing patient satisfaction.
- Administered medications and vaccinations under supervision, adhering to safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.. used "Charts" even though in 2013 I did take the EMR Course (but during that time many clinics didn't have the EMR Program)
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Proof -Operator
9 Years 4 Months- Processed and verified financial documentation for accuracy and compliance.
- Utilized proprietary banking software to manage proofing operations efficiently.
- Collaborated with team members to ensure timely completion of daily tasks.
- Identified discrepancies in transactions and resolved issues proactively.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Maintained an organized workspace for efficient retrieval of documents and streamlined workflow.
- Collaborated with team members to consistently achieve department goals and deadlines.
- Streamlined workflow processes to increase productivity and maintain high-quality output.
- Participated in ongoing professional development opportunities, staying current with industry best practices for proof operators.
- Contributed to a positive working environment through effective communication and active participation in team meetings.
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Identified discrepancies in financial data by thoroughly reviewing account statements and transaction records.
- Utilized advanced knowledge of banking regulations to ensure compliance with industry standards during the proofing process.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Increased efficiency by implementing time-saving strategies while maintaining strict adherence to quality standards.
- Detected out of balance transactions and followed implemented handling procedures.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and verified suspicious activity on customer accounts.
Proof -Operator
1 Year 1 Month- Assisted in patient intake and maintained accurate medical records (Used Charts.. even though I had a course in EMR in 2013)
- Supported and chaperon physicians during examinations and procedures, ensuring a seamless workflow.
- Educated patients on treatment plans, Prenatal Nutrition by providing Information and post-procedure care instructions.
- Maintained cleanliness and organization of examination rooms for optimal patient experience.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted daily electronic fetal monitor (EFM) tests to support fetal safety. Assisted with ultrasound procedures and fetal monitoring by preparing equipment and maintaining patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake. (This was done on a "chart" even though I had a education in "EMR" in "2013."
- Collected and documented patient medical information such as blood pressure and weight.
Education
Diploma - Medical Assistant in Clinical And Clerical
High School Diploma
Skills
Certified Medical Assistant
Knowledge of HIPPA Compliance
Bilingual English and Spanish (Fluent)
Some Knowledge of Computer Skills: Microsoft Word (Patient referrals letters
reminder of appointments and follow ups)
MOMS (Handles patient registration
appointment scheduling
claims management to improve reimbursement
billing services
ECT
EMR (Was tough in school however never used those skills during my job..they didn't have that program during that time that I was working
10-Key by Touch (16
000) and Typing (55 wpm)
Able to work Front and Back ack Office
Medical
Administration Office
Business Communication Skills
Medical Records and Clinical Office Procedure knowledge
Knowledge of Referral Authorization
Obtain Patient History
Vitals
EKG's Ect
Assist Physician in Patient Care/Minor Surgical Procedures
Administer Injections (Vaccines)
Urinalysis
Strep Throat Screen
Occult Blood Test
Holster Monitor
Vision Test
Pulse Oxygen Levels
Nebulizer Treatment
Prepare Rooms for Exams
Phlebotomy
Suture Removal
Greet Patients/Visitors
Answer Calls
Call Patients with Lab/X-ray's Results
Obtain and Give Hospital Orders
Some Phlebotomy
Medical Records Charts Request (Logging
Faxing
Copying
or Mailing)
Process Incoming Mail
Check In/Out Patients
Collected Co-pay (Cash
Checks
Visa/MasterCard
ECT)
Work under pressure
Customer support
Deadline oriented
Banking procedures
Confidentiality and discretion
Document scanning
Transaction verification
Deposit endorsement
Transaction documentation
Check encoding
Proof machine operation
Cash handling experience
Error reconciliation
Strong work ethic
Customer and patient relationship building
Exceptional customer service
Cash counting
Friendly
Positive
Compliance
banking laws
and regulations
Banking
Stress tolerance
Balance Loan and TT&L Customer Payments
Data entry skills
Excellent communication skills
Strong sense of banking ethics
Positive attitude
Teamwork
Teamwork and collaboration
Honest
dependable
responsible and reliable
Time management
Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Proof -Operator
Federal Reserve Bank
08.2010 - 10.2015Read More
Proof -Operator
Fiserv San Antonio
05.2007 - 06.2010Read More
Proof-Operator
Express Professional Staffing
06.2005 - 05.2006Read More
Medical Assistant
San Antonio Internal Medicine Grp
05.2005 - 09.2005Read More
Proof -Operator
Dr. Neera Bhatia (OB/GYN) Clinic
11.2002 - 12.2003Read More
Proof -Operator
Bank of America Merrill Lynch
03.1996 - 07.2005Read More
San Antonio College of Medical And Dental Assistants
Diploma from Medical Assistant in Clinical And Clerical
Read More
L.W. Fox Academic And Tech High School
High School Diploma
Read More