Chanti Taylor
Dearborn Heights,MI
Summary
I’ve worked with several providers of all fields, learning and teaching.
Overview
30
30
years of professional experience
Work History
Lead Medical Assistant
North West Neurology
Southfield, MI
06.2022 - 09.2023
Lead Medical Assistant
Home Visiting Doctors
Southfield, MI
09.2021 - 06.2023
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
Medical Office Manager
Loving Hands Animal Clinic
Birmingham, MI
05.2001 - 02.2018
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Built and managed processes for tracking and monitoring department performance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Manager/ Lead Medical Assistant
Herman Keifer
Detroit, MI
05.1993 - 02.2003
- Launched quality assurance practices for each phase of development
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Triaged patients as well as assisted in providing them with experienced medical care.
- Worked along side of several providers as they saw patients throughout the day.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
BSN - Nursing
Chamberlain University
Downers Grove, ILCMA - Medical Assisting
Phlebotomy Express
Detroit, MI07.2021
CMA - Medical Assisting
Go Lightly Vocational School
Detroit, MI08.1993
Skills
- Nonviolent Crisis Intervention (NVCI)
- Treatment Room Preparation
- HIPAA Compliance
- Patient education and counseling
- Clinical and Operational Judgement
- Patient interviewing
- Medical office administration
- Professional Bedside Manner
- Scheduling and Appointment Management
- Indirect Patient Care
- Tube feedings and medications familiarity
- Administering Medications
- Laboratory maintenance
- Medical Terminology
- Coordinating Drug Refills
- Procedure Assistance
- Orthopedic splints
- Certified Medical Assistant
- Patient Chart Tracking
- Simple dressings
- Patient support
- Compassionate
- Complex Problem-Solving
- Medical terminology in Languages
- Heartsaver First Aid CPR AED
- Appointment Setting
- Medical Equipment Operation
- Prioritizing stat orders
- Routine Laboratory Testing
- Vital signs monitoring
- Certified Phlebotomy Technician
- Supply Management
- Medical Equipment Setup
- Medical terminology knowledge
- Medical Procedures
- Phlebotomy
- Clinical Leadership
- Medication Administration
- Venipuncture Expertise
- Operating EKG Equipment
- Electrocardiographic rhythm recognition
- Wound Care
- Examination Preparation
- Insurance Verification
- Chronic Disease Management
- Respiratory therapy functions
- Electronic Medical Records
- Certified Clinical Medical Assistant (CCMA)
- Electronic Charting
- Patient Flow Management
- Patient Registration
- CPR
- Centrifuge Operation
- Patient Care Coordination
- Professionalism and Ethics
- IV Discontinuation
- Clinical Applications
- Foley Catheter Insertion and Removal
- Medication Assistance
- Catheter Change and Preparation
- Advanced Anatomy Knowledge
- Sterile Procedures and Techniques
- Pulmonary Function Tests (PFTs)
- Simple Dressings
- Customer Service
- Restocking Lab Supplies
- EMR Systems
- Wound Care and Irrigation
- Charting Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Lead Medical Assistant
North West Neurology
06.2022 - 09.2023
Lead Medical Assistant
Home Visiting Doctors
09.2021 - 06.2023
Medical Office Manager
Loving Hands Animal Clinic
05.2001 - 02.2018
Office Manager/ Lead Medical Assistant
Herman Keifer
05.1993 - 02.2003
BSN - Nursing
Chamberlain University
CMA - Medical Assisting
Phlebotomy Express
CMA - Medical Assisting
Go Lightly Vocational School