Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mercedes Swanson

Centuria,WI

Summary

Dynamic Medical Assistant with extensive experience at Stillwater Medical Center, excelling in patient care and clinical documentation. Proven ability to effectively communicate with healthcare teams and educate patients, ensuring optimal treatment outcomes. Certified in BLS and skilled in vital signs measurement, I thrive in fast-paced environments, delivering compassionate support and maintaining high standards of care.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Stillwater Medical Center
Stillwater, MN
02.2025 - Current
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Incorporated outside records into charts and EHR.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Handled general office duties to support administrative staff during peak hours.
  • Organized patient charts before each day's clinic sessions began.

Emergency Medical Technician

Northwestern EMS
Amery, WI
02.2022 - Current
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Documented patient condition and treatment to facilitate plan of care.
  • Cleaned and sanitized ambulance and supplies between calls.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Participated in continuing education courses to maintain certification requirements.
  • Positioned patients in preparation for treatment and transport.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Operated emergency vehicles with caution to keep patients, public, and first responders safe.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Utilized proper body mechanics when lifting and moving equipment or assisting patients.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Documented patient assessment findings in accordance with established protocols.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Performed CPR and used defibrillator on cardiac patients.
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.

First Responder

Centuria Fire And Rescue
Centuria , Wi
01.2014 - Current
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Adhered to all local laws pertaining to emergency medical services protocol.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Coordinated transportation of patients to hospitals utilizing stretchers, wheelchairs, or other appropriate equipment.
  • Assisted with extrication from vehicles or other hazardous situations during rescue operations.
  • Responded quickly to 911 calls, providing prompt assessment of the situation upon arrival at the scene.
  • Suctioned airways to clear obstructions and help patients breathe.
  • Monitored vital signs such as blood pressure, pulse rate, respiratory rate, temperature, oxygen saturation levels.
  • Provided basic life support care to patients in pre-hospital settings, including airway management and stabilization of fractures.
  • Administered first aid treatment or life support in prehospital settings.
  • Assessed emergency situations and prioritized medical care for patients.

Emergency Medical Technician

Regions
St Paul, MN
07.2024 - 02.2025
  • Documented patient condition and treatment to facilitate plan of care.
  • Participated in continuing education courses to maintain certification requirements.
  • Monitored health and well-being of clients and reported significant health changes.
  • Managed the flow of patients through triage to ensure timely access to medical care.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
  • Received blood and bodily fluid samples and passed to employees
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
  • Provided emotional support and reassurance to patients and their families.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Prepared rooms for incoming patients by ensuring that necessary equipment was available.
  • Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.

Clinical Assistant

St Croix Health
St Croix Falls, WI
05.2022 - 11.2023
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Assisted physicians with minor surgical procedures.
  • Managed patient records, including medical history and test results.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Coordinated referrals between primary care providers and specialists as necessary.
  • Ensured that all clinical areas were clean, sanitary, and well organized at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Collected specimens from patients for lab testing.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.

Home Health Aide

Center for Independent Living for Western Wisconsin
Menomonie, WI
02.2017 - 01.2021
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Assisted in ambulation and exercise routines for clients.
  • Helped client with medication self-administration.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Assisted clients with bathing, dressing and incontinence care.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Administered prescribed medications under direction from physician.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Server

Paradise Landing Restaurant
Balsam Lake, Wi
07.2015 - 09.2016
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Greeted guests and provided menus.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.

Education

High School Diploma -

Unity High
Balsam Lake, WI
05-2014

Some College (No Degree) - EMT

Northwood Technical College
New Richmond, WI

Some College (No Degree) - Emergency Medical Responder

Northwood Technical College
New Richmond, WI

Associate of Science - Nursing

Northwood Technical College
New Richmond, WI

Some College (No Degree) - Certified Nursing Assistant

Northwood Technical College
New Richmond, WI

Advanced emergency medical technician

Chippewa Valley Technical College
Eau Claire, WI

Skills

  • Patient care
  • Vital signs measurement
  • Electronic health records
  • Medication administration
  • Clinical documentation
  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Health insurance knowledge
  • Office administration
  • Crisis response
  • Vital sign monitoring
  • Medical equipment operation
  • Sterilize instruments
  • Pediatric emergency assessment, recognition and stabilization
  • Electronic charting
  • Decision-making
  • Prioritizing stat orders
  • EKG procedures
  • Certified in basic life support (BLS)
  • Heartsaver first aid (first aid)
  • Multitasking Abilities
  • Patient support
  • Suture removal
  • Certified in CPR/AED
  • Pediatric care
  • Patient assessments
  • Family education
  • Patient feeding
  • Wound care management
  • Orthopedic splints
  • Emergency response preparedness
  • Nonviolent crisis intervention (NVCI)

References

References available upon request.

Timeline

Medical Assistant

Stillwater Medical Center
02.2025 - Current

Emergency Medical Technician

Regions
07.2024 - 02.2025

Clinical Assistant

St Croix Health
05.2022 - 11.2023

Emergency Medical Technician

Northwestern EMS
02.2022 - Current

Home Health Aide

Center for Independent Living for Western Wisconsin
02.2017 - 01.2021

Server

Paradise Landing Restaurant
07.2015 - 09.2016

First Responder

Centuria Fire And Rescue
01.2014 - Current

High School Diploma -

Unity High

Some College (No Degree) - EMT

Northwood Technical College

Some College (No Degree) - Emergency Medical Responder

Northwood Technical College

Associate of Science - Nursing

Northwood Technical College

Some College (No Degree) - Certified Nursing Assistant

Northwood Technical College

Advanced emergency medical technician

Chippewa Valley Technical College

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