Susie Thacker
Clarksville,TN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical assistant
Surgical Alliance of Middle TN
Springfield, TN
09.2025 - Current
- Prepping charts for provider, rooming patients, manual BP, surgical procedure prep and assist, numbing surgical sites, cleaning instruments, scheduling test, making appointments, calling patients, refills, stocking rooms.
Registered Medical Assistant
HCA Healthcare
Bowling Green, KY
10.2023 - 08.2025
- Rooming patients vitals, ekg, manual bp, go through standard questions, put in orders for provider, schedule test, labs, referrals in and out, VA referrals make follow up appointments, prep records for busy Monday clinic, at beginning of job I also worked reception along with medical assisting.
Registered Medical Assistant
Integrity Pain Consultants
Hendersonville, TN
05.2022 - 09.2022
- Triage, injections, call backs, pill counts, referrals, Pas
Registered Medical Assistant (RMA)
Zip Clinic Urgent Care
Bowling Green, KY
09.2021 - 02.2022
- Triage, injections, phlebotomy, suture removal, receptionist checking patients in, answering phones for scheduling, verification of insurance, taking payments for visits
CSR - Customer Service Representative
NTT DATA Services
Bowling Green, KY
09.2019 - 04.2021
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Monitored claims and physician-related services
Registered Medical Assistant
Fast pace urgent care
Portland, TN
10.2020 - 02.2021
- Triage injections phlebotomy urine test drug testing
Caregiver/Personal Assistant
21st century
Gallatin, TN
07.2020 - 11.2020
- Working with TBI patients, working on memory skills etc.
Reception/Medical Assistant
Aplus Family healthcare
Brownsville, KY
11.2017 - 02.2019
- Reception, answering multi lines, scheduling appointments, verifying insurance, talking to drug reps, taking payments, taking copays, making payment arrangements, prior authorizations for medications and procedures, referrals, insurance verification, triage patients, blood draws, injections.
- Scanning in all checks from billing, all deposits, end of day and month reports/ Sending in medications for provider, charting for provider, removing sutures, assisting with sutures, ear irrigation's, diabetic foot exams, calling medications into pharmacy for provider
Assistant Clinical Manager/Lead Traige RMA/Doctor Assistant
Tapp medical clinic
Bowling Green, KY
09.2016 - 07.2017
- Triage patients, blood pressure, temp, weight.
- Administer injections, preform EKGs, Ear Lavages, Diabetic foot exams, urinalysis, drug screens, Es crib medications, answer phones, make appointments, Scrib for Doctor, Assist doctor with anything he needs assistance with, charting assessment ICD10 codes, ordering labs, medications, assist with steroid injections therapeutic, assisting with skin tag removals, mole removals, and boil/abcess removals, removing sutures unassisted.
- Clinical works is the program I am currently using, but I also have experience with AlScripts.
Caregiver/Personal Assistant
Chandler Memory Care and assisted living
Bowling Green, KY
05.2016 - 09.2016
- Responsibilities
- Assisting with dressing, bathing, walking, toileting, medication reminders, ad mistering.
- Accomplishments
- Helping elderly feel safe, comfortable.
- Skills Used
- Compassion, medication knowledge, assisting to needs.
Education
Medical assistant - High school diploma
Ross medical
Bowling Green, KY12.2015
Skills
- Process improvement
- Inventory
- Payroll
- Primary care
- Vital checks
- Documentation review
- Patient assessment
- Athenahealth
- ICD-10
- Basic life support
- Analysis skills
- Patient service
- Clinical documentation
- Microsoft Outlook
- EMR systems
- Medical coding
- Maintaining patient confidentiality
- Laboratory experience
- Time management
- Rheumatology
- Allscripts
- Escripts
- Sample preparation
- Care plans
- Family medicine
- Home health
- Medical assisting
- Medical administrative support
- Microsoft Office
- Stocking
- Medicare
- Empathy
- Patient monitoring
- Word processing
- Administrative experience
- Financial assistance program guidance
- CPT coding
- Medical office experience
- EHR systems
- Safe environment creation
- Wound care
- Organizational skills
- Experience administering injections
- CSR
- Customer communication
- Intake
- Patient registration
- HIPAA
- QuickBooks
- Microsoft Excel
- Call center experience
- Collecting samples for laboratory testing
- Patient observation
- Office experience
- Dermatology
- Telehealth experience
- Data entry
- Surgery
- Medical billing
- Phone etiquette
- Blood sampling
- Triage
- Cash register
- Office management
- Clerical experience
- Filing
- ICD coding
- Supervising experience
- Microsoft Word
- Scribbing for physician
- Geriatrics
- Client communication
- Nursing
- Computer operation
- Patient care
- Telephony
- Vital signs
- Computer literacy
- Multi-line phone systems
- Sales
- Memory care
- Maintaining an organized workspace
- Direct patient care
- Clean workspace maintenance
- Operations management
- Transcription
- Eclinicals
- Referrals
- Phone triage
- Physiology knowledge
- Billing
- Patient treatment
- Medical records
- Phlebotomy
- Upselling
- Microsoft
- Office
- Communication skills
- Packaging
- Internal medicine
- Mobile devices
- Venipuncture
- Quality control
- Faxes
- Achieving HIPAA compliance
- Patient interaction
- Customer support
- Operating systems
- Computer skills
- Insurance verification
- Appointment scheduling
- Personal assistant experience
- Medical scheduling
- Working with adult populations
- Clinic experience
- Medical terminology
- Attention to detail
- Scheduling
- Cash handling
- Management
- Typing
- Medical receptionist
- Writing skills
- Clinic
- Critical thinking
- Front desk
- Caregiving
- Referral coordination
- Labeling
- Phone communication
- Customer service
- Bookkeeping
Certification
- Certified Medical Assistant, 2026-06-01
- First Aid Certification
- BLS Certification
- Certified Phlebotomy Technician
- CPR Certification
- RMA
- CCMA Certification
- Cosmetology License
- Driver's License
- AED Certification
- AHA Certification
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Date of Birth: Aug 24, 1978
- Driving License: Yes
- Availability: Willing to relocate: Anywhere
- ID Number: 2745758
Timeline
Medical assistant
Surgical Alliance of Middle TN
09.2025 - Current
Registered Medical Assistant
HCA Healthcare
10.2023 - 08.2025
Registered Medical Assistant
Integrity Pain Consultants
05.2022 - 09.2022
Registered Medical Assistant (RMA)
Zip Clinic Urgent Care
09.2021 - 02.2022
Registered Medical Assistant
Fast pace urgent care
10.2020 - 02.2021
Caregiver/Personal Assistant
21st century
07.2020 - 11.2020
CSR - Customer Service Representative
NTT DATA Services
09.2019 - 04.2021
Reception/Medical Assistant
Aplus Family healthcare
11.2017 - 02.2019
Assistant Clinical Manager/Lead Traige RMA/Doctor Assistant
Tapp medical clinic
09.2016 - 07.2017
Caregiver/Personal Assistant
Chandler Memory Care and assisted living
05.2016 - 09.2016
Medical assistant - High school diploma
Ross medical