Summary
Overview
Work History
Education
Skills
Timeline
Generic

London Duprey

Detroit,MI

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Dedicated Medical Assistant with strong skills in patient care and effective communication. Experienced in managing front desk operations and ensuring accurate documentation to enhance patient experiences.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Medical Assistant

Associated physicians of Dearborn
Dearborn, Michigan
07.2024 - Current
  • Assisted physicians with patient examinations and medical procedures.
  • Maintained patient records and ensured accurate documentation.
  • Prepared examination rooms and sterilized medical instruments.
  • Scheduled patient appointments and managed front desk operations.
  • Provided patient education on medications and treatment plans.
  • Communicated with insurance companies regarding patient coverage issues.
  • Supported the nursing staff in delivering quality patient care.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected samples from patients for laboratory testing purposes.

Host/Server

Sugar Factory
Detroit, Michigan
12.2022 - 07.2025
  • Welcomed guests and managed seating arrangements to enhance dining experience.
  • Provided menus and explained daily specials to inform customer choices.
  • Coordinated with kitchen staff to ensure timely food service for all guests.
  • Assisted in training new hosts on customer service standards and procedures.
  • Monitored dining area for cleanliness and addressed any guest concerns promptly.
  • Handled reservation system to manage bookings and optimize table turnover.
  • Collaborated with management to improve front-of-house operations and workflows.
  • Provided excellent customer service by anticipating customer needs.
  • Took reservations over phone and in person.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Balanced cash drawers at the end of each shift.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Developed strong relationships with regular customers to enhance their dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Food Runner/Restaurant Server

Zuzu
Detroit, Mi
11.2024 - 02.2025
  • Delivered food orders promptly to ensure customer satisfaction.
  • Assisted servers by refilling drinks and providing additional items as needed.
  • Collaborated with kitchen staff to maintain efficient food preparation flow.
  • Maintained cleanliness of dining areas to create a welcoming environment.
  • Communicated effectively with customers regarding menu items and specials.
  • Organized and prioritized food orders for timely delivery to tables.
  • Trained new food runners on best practices and company standards.
  • Adapted quickly to high-pressure situations during busy service hours.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Organized food orders and ensured accuracy of items served to customers.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Removed dishes and glasses from tables for cleaning.

Sales Associate

Garden bug
Detroit, MI
05.2021 - 12.2024
  • Assisted customers in selecting plants and gardening supplies.
  • Maintained store appearance through organization and cleanliness.
  • Operated cash register and processed customer transactions efficiently.
  • Provided product knowledge to enhance customer experience.
  • Managed inventory levels and restocked shelves as needed.
  • Educated customers on plant care techniques and best practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Barista

Starbucks
Dearborn, Michigan
08.2020 - 10.2023
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness and organization of the workspace and equipment.
  • Provided exceptional customer service through friendly interactions.
  • Operated point-of-sale system for accurate transactions and orders.
  • Stocked supplies and managed inventory to ensure availability of products.
  • Collaborated with team members to achieve efficient service flow during peak hours.
  • Adhered to food safety and sanitation standards in daily operations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Education

Medical Assistant

Dorsey
Dearborn, MI
04.2023 - 09.2024

Veterinary Science

Henry Ford College
Dearborn, MI
06.2021 - 12.2022

Redford Union High School
Redford, MI

Skills

  • Patient care
  • Electronic health records
  • Medical terminology
  • Clinical procedures
  • Customer relationship building
  • Time management
  • Problem solving
  • Effective communication
  • Clinical operations
  • Medical records confidentiality
  • Front desk operations
  • Appointment scheduling
  • Menu knowledge
  • Customer service
  • Food safety
  • Quality assurance
  • Adaptability
  • Training and development
  • Price memorization
  • Process improvement
  • Point of sale (POS) system operations
  • Safe food handling
  • Effective customer upselling
  • Item promotion
  • Food and beverage pairings
  • Guest engagement
  • Order management
  • Food delivery
  • Liquor, wine, and food service
  • Table resetting
  • Order accuracy
  • Sales techniques
  • Professional appearance
  • Cash handling
  • Hostess support
  • Food inspection
  • Dining customer service
  • Food running
  • Task prioritization
  • Positive guest interactions
  • Suggestive selling
  • Responsible beverage service
  • Performance improvement
  • Sales expertise
  • Cleanliness standards
  • Guest seating
  • Strong work ethic
  • Multitasking and organization
  • Table setting knowledge

Timeline

Food Runner/Restaurant Server

Zuzu
11.2024 - 02.2025

Medical Assistant

Associated physicians of Dearborn
07.2024 - Current

Medical Assistant

Dorsey
04.2023 - 09.2024

Host/Server

Sugar Factory
12.2022 - 07.2025

Veterinary Science

Henry Ford College
06.2021 - 12.2022

Sales Associate

Garden bug
05.2021 - 12.2024

Barista

Starbucks
08.2020 - 10.2023

Redford Union High School
London Duprey