Shakira Scott
Dallas,TX
Summary
Dedicated and customer-focused professional with [11] years of experience delivering exceptional service in fast-paced environments.Skilled in handling inquiries, resolving complaints, and building strong customer relationships to enhance satisfaction and loyalty.Proven ability to multitask, communicate effectively, and collaborate with teams to achieve business goals. Adept at using CRM systems, troubleshooting issues, and providing personalized solutions. Passionate about creating positive customer experiences and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Ut Southwestern Medical Center
Dallas
06.2024 - Current
- Responded to bell or light signal calls to assist patients with needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Restocked unit frequently with necessary medical supplies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Patient Care Technician
Medical City Dallas Hospital
Dall, TX
02.2023 - Current
- Responded to bell or light signal calls to assist patients with needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Restocked unit frequently with necessary medical supplies.
Online Personal Shopper
Kroger
Dallas, TX
09.2016 - 03.2023
- Developed strategies to increase sales and improve customer experience.
- Listened to customer needs to identify and recommend best products and services.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Sorter
Kohls Distribution Center
DeSoto, Texas
10.2017 - 12.2019
- Followed established safety procedures while operating machinery.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Adjusted sorting methods based on the type of items and company requirements.
Education
High School Diploma -
Winfree Academy
Richardson, TX05-2020
Skills
- Basic nursing care
- Infection prevention
- Vital signs monitoring
- Workstation organization
- Materials handling and transport
- Package loading
- De-escalation techniques
Timeline
Patient Care Technician
Ut Southwestern Medical Center
06.2024 - Current
Patient Care Technician
Medical City Dallas Hospital
02.2023 - Current
Sorter
Kohls Distribution Center
10.2017 - 12.2019
Online Personal Shopper
Kroger
09.2016 - 03.2023
High School Diploma -
Winfree Academy