Omari Green
Mount Royal,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Customer Support Lead
CobbleStone Software
04.2024 - Current
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Software Implementation Specialist
Cobblestone Software
04.2022 - 04.2024
- Participated in system development life cycle from requirements analysis through system implementation.
- I provided onsite training and assistance to clients with understanding the system.
- Planned and implemented a project utilizing my own project planning guide to reach client deadlines.
- I integrated several CRM systems with Adobe, Tyler Munis, Oracle and Sharepoint to capture information in client databases.
- Managed teams of three to four people to meet client deadlines.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Proven ability to develop and implement creative solutions to complex problems.
Data Entry Assistant
Cobblestone Software
02.2022 - 04.2022
- Established meetings with several project managers to build an Artificial intelligence system to pick up on key words used within contracts.
- Worked towards establishing a goal of one million clauses in the database to capture information.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Corrected data entry errors to prevent duplication or data degradation.
Administrative Assistant
AmeriCold Logistics
08.2021 - 03.2022
- Coordinated scheduled deliveries to and from the warehouse at times reaching out to other facilities to ascertain where product is and when it will be delivered.
- Organized and maintained filings and document management systems, by archiving items.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Criminal Justice
Pennsylvania State University
Harrrisburg, PA08.2021
Skills
- Project Management
- Leadership
- Microsoft Suite
- Team Player
- Efficiency
- Organization
- Analytical
- Verbal, Written, and Technical Communication
- Client Relations
- Technical Documentation
Affiliations
Penn State Harrisburg Intramural Leadership team
Penn State Harrisburg Student Goverment
Penn State Harrisburg Thon Organization
Timeline
Customer Support Lead
CobbleStone Software
04.2024 - Current
Software Implementation Specialist
Cobblestone Software
04.2022 - 04.2024
Data Entry Assistant
Cobblestone Software
02.2022 - 04.2022
Administrative Assistant
AmeriCold Logistics
08.2021 - 03.2022
Bachelor of Science - Criminal Justice
Pennsylvania State University
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