Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Paul Paul Lundy Lundy Jr

Paul Paul Lundy Lundy Jr

Huntington,VT

Summary

EXECUTIVE SUMMARY With an extensive 25+ years in the IT sector, my career trajectory includes pivotal roles as a Senior Software Engineer and Senior Enterprise Architect. I've significantly influenced engineering projects across varied domains such as finance, insurance, e-commerce, public safety, multimedia, network, infrastructure, and retail. My proficiency lies in adeptly converting complex business needs into effective technical solutions, ensuring alignment with organizational goals and driving technological innovation. I specialize in software development and systems engineering with a deep focus on cloud technologies like AWS, Azure, and Google Cloud. My expertise covers the gamut from developing and deploying cloud-native applications to spearheading comprehensive cloud migration strategies. A thorough understanding of Kubernetes underscores my ability to orchestrate containerized applications efficiently. My skill set in DevOps and CI/CD is comprehensive, encompassing tools like Jenkins, GitLab CI, AWS CodePipeline, ArgoCD, HELM, Terraform, and Ansible, which enhances my ability in infrastructure management and deployment optimization. My proficiency extends to sophisticated monitoring and analytics with tools such as DataDog and Splunk, and Kubernetes integrations like Karpenter and Rancher. In addition, my programming skills in languages including Python, C, C++, Java, JavaScript, and .NET are foundational to my role, enabling me to tackle a broad range of technical challenges. My expertise in cloud security, compliance with standards like PCI-DSS, GDPR, and HIPAA, and experience in SQL/NoSQL databases, RPC, gRPC, AI/ML, and Web 3.0 technologies solidify my technical acumen. As an Enterprise Architect, I blend strategic business insights with technical prowess, ensuring IT strategies are in sync with business objectives. My leadership skills are evident in managing high-performance technical teams, fostering a culture of innovation and collaboration. Strategic planning, roadmap development, and agile project management are integral to my approach. My academic credentials, including an MBA and a Bachelor's in Engineering (Major in Computer Science), complemented by professional certifications like AWS Solutions Architect, Kubernetes, ITIL, CISSP, and Disaster Recovery and Business Continuity, form a robust foundation for my career. I am committed to leveraging my extensive engineering knowledge, strategic insight, and passion for cutting-edge technology in roles that demand not only technical excellence but also strategic and visionary leadership. Respected [Job Title] with history of creating system architectures that reduce costs and streamline operations. Ready to create design plans from whole cloth or tackle revamps of disparate networks full of outdated systems. Uses emerging and nascent technologies to create stress-free operations both on site and via remote locations and online.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Enterprise Architect/Sr Staff Engineer

JP MORGAN CHASE & CO, AXIM
10.2018 - 12.2023
  • Engineering System Development - Call Center Modernization at JPMorgan Chase:
  • Directed the design and migration of JPMorgan Chase & Co's Call Center from a TDM to an advanced SIP-based solution in a collaborative effort with Verizon, enhancing communication infrastructure
  • Utilized Genesys for sophisticated call routing, ensuring efficient agent-customer interactions, while integrating RedBox for seamless call recordings
  • Incorporated ObserveIT within the cloud-based architecture for robust screen recording, elevating security and compliance during customer interactions
  • Developed AI functionalities using Python for dynamic customer service experiences and spearheaded the Java-based backend processing overhaul with Spring Boot, significantly enhancing system performance for high-volume call management
  • Led the backend processing overhaul with Java (Spring Boot), boosting system performance and reliability for high-volume call management
  • Engineered proof of concepts (POCs) using Node.js, demonstrating innovative approaches and potential scalability for new features
  • Created a user-centric web interface employing REACT, significantly improving the customer engagement and front-end interaction quality
  • Performed extensive work on Kubernetes, deploying an enhanced screen recording application that ensured system resilience and operational continuity
  • Messaging Platform Utilization in Call Center:
  • Integrated Kafka for real-time data streaming in the Call Center modernization project
  • This enabled efficient handling of high-volume, real-time call data, improving dynamic routing and customer-agent interactions
  • API Development for Call Center Systems:
  • Spearheaded the development of RESTful APIs for the Call Center, facilitating seamless integration with external services and internal applications
  • Kubernetes and Cloud Infrastructure:
  • Resilient Screen Recording Application Deployment: Employed Kubernetes for deploying critical applications, ensuring operational continuity and system resilience
  • Kafka for Real-Time Data Streaming: Integrated Kafka in the Call Center, facilitating efficient real-time data handling, essential for cloud-based applications
  • AWS EKS and Azure AKS for Electronic Payment System: Managed a high-transaction-volume payment system, showcasing my skills in cloud infrastructure and IaaS platforms
  • Advanced Monitoring with DataDog and Splunk: Created sophisticated monitoring solutions, crucial for maintaining SOC2 and GDPR compliance
  • Technical Solutions and Compliance:
  • Cloud Security Protocols Implementation: Ensured AWS and Azure compliance with PCI-DSS, GDPR, HIPAA, and FEDRAMP through audits and MFA, demonstrating my capability in adhering to strict security standards
  • ArgoCD, Helm, and GitLab CI for CI/CD Pipelines: Streamlined software development and deployment processes, aligning with the DevOps practices essential in modern cloud environments
  • Advanced Monitoring and Cloud Infrastructure Management:
  • Implemented advanced monitoring and alerting using DataDog and Splunk, creating sophisticated alarms and dashboards for real-time analytics and performance monitoring
  • Managed cloud infrastructure across AWS, Azure, and Google Cloud, integrating Kubernetes enhancements like Karpenter and Rancher for optimized deployment and operations
  • Implemented ArgoCD for application deployment and management in Kubernetes environments
  • Used Helm for managing Kubernetes packages, streamlining deployment and scaling of containerized applications
  • Integrated GitLab CI for streamlined CI/CD pipelines, enhancing software development and deployment processes
  • Hosting Electronic Payment Solutions in AWS:
  • Demonstrated exceptional competence in containerization and Kubernetes by architecting and hosting an electronic payment solution in the cloud
  • Leveraged AWS EKS to build a resilient, high-availability solution across multiple Availability Zones, ensuring 99.5% SLA compliance
  • Employed extensive AWS services, including auto-scaling, CloudWatch, and other AWS management tools, to create a robust, redundant architecture capable of handling high transaction volumes with minimal latency
  • Enterprise Architecture and Strategy:
  • Developed tailored Enterprise Architectures for varied industries custom Enterprise Architectures for diverse sectors including Point-of-Sale systems, 911 emergency dispatch system, infrastructure, and banking, aligning with industry-specific standards and objectives
  • Engaged in a focused, short-term project at Humana
  • As part of my role there as an Enterprise Architect, I successfully executed a thorough risk analysis of their call center operations
  • This involved identifying key areas for improvement and implementing innovative solutions to significantly enhance operational efficiency
  • Integrated ServiceNow for ITSM solutions, enhancing operational efficiency and service management
  • Orchestrated cloud infrastructure management across AWS, Azure, and Google Cloud, leveraging ServiceNow for optimized workflow automation and IT service delivery
  • Developed and maintained robust ServiceNow applications, aligning with enterprise architecture strategies and cloud migration initiatives.

Senior Enterprise Architect/Sr Technical Advisor

BELL
03.2011 - 10.2018
  • Engineering & System Development:
  • Developed and managed IT Service Management (ITSM) solutions, utilizing Java technologies extensively
  • Emphasized on Java Spring Boot and Hibernate for backend services to optimize service desk operations and enhance system efficiency
  • Orchestrated hardware and software lifecycle management across AWS, Azure, and Google Cloud environments
  • Leveraged Jenkins for CI/CD, Maven for build automation, and JUnit for testing
  • Integrated GitLab for version control in a multi-cloud setting
  • Employed BPMN modeling for streamlining ITSM processes, enhancing operational workflows and contributing to the overall efficiency of service delivery
  • Expertly utilized Google Cloud technologies & AWS for scalable microservices architecture, efficient data management, and high-performance database solutions
  • Leveraged key AWS services like EKS, EC2, S3, Aurora serverless, lambda and others for robust cloud infrastructure management and serverless computing solutions
  • Implemented Java-based automation and scripting solutions to streamline system processes, thereby enhancing operational efficiency and service delivery
  • Leveraged technologies like Apache Ant for automating software build processes, and Groovy scripts integrated within Java platforms for versatile scripting capabilities
  • Managed system security and data encryption, ensuring compliance with industry standards and employing Java frameworks for security checks and application safety
  • Played a pivotal role in advocating and deploying best practices in the management of ITSM platforms, focusing on high availability, fault tolerance, and scalable Java solutions
  • Collaborated with cross-functional teams in containerization strategies, integrating Java environments with Docker to maintain consistency across development and production pipelines
  • Facilitated Agile/DevOps methodologies in project management, emphasizing the adaptability and efficiency of Java technologies in continuous integration and delivery processes
  • ITSM System Integration with Messaging Platforms:
  • Leveraged Kafka for real-time data processing in the ITSM system, enabling efficient handling of service tickets and enhancing response times and service desk operations
  • API Development for ITSM and E-Commerce Platforms:
  • Developed and managed APIs in the ITSM and e-commerce systems, utilizing REST and GraphQL for secure, scalable, and efficient application integration, facilitating smoother inter-system communication and data exchange
  • RevenueONE e-commerce site and platform Refactoring
  • Transformed the RevenueONE infrastructure into a cloud-native, microservices-based architecture
  • Utilized CI/CD methodologies for rapid deployment, driving IT agility and operational excellence
  • Contributed to enhancing the digital retail experience, aligning IT capabilities with changing business needs
  • Business Intelligence and Analytics
  • Integrated advanced tools like Splunk and Grafana for real-time analytics and performance monitoring, and employed Business Intelligence tools like MicroStrategy for data-driven decision-making
  • Disaster Recovery & Business Continuity
  • Authored the disaster recovery plan for Point-of-Sale applications and conducted DR tests for major financial institutions including CIBC, National Bank, RBC, and Manulife
  • Ensured compliance with security standards and governance models at an enterprise level
  • Leadership & Stakeholder Engagement
  • Acted as the key liaison in RFP processes, ensuring that proposed solutions were in alignment with both enterprise and government architectural standards
  • Mentored and led cross-disciplinary teams through complex cloud migration projects, emphasizing agile methodologies and operational excellence
  • Vendor Management & Proposal Development
  • Played a critical role in vendor selection and management, leading RFP processes and ensuring alignment with multi-disciplinary solution requirements and government standard
  • Telecom Projects
  • Contributed to Bell's strategic initiatives like the fiber optic layout, enhancing Bell's trouble management systems for diverse communication services such as Voice, IP, wireline, and internet
  • IT Security, Compliance & Governance
  • Spearheaded the design and implementation of robust IT security frameworks, focusing on cloud environments like AWS and Azure
  • Conducted thorough audits for compliance with key industry standards, including PCI-DSS, GDPR, and other governmental regulations
  • Designed and implemented enterprise-wide IT security models and disaster recovery strategies, overseeing all aspects of infrastructure strategy, including hardware sizing and high availability
  • Performance Monitoring & Business Intelligence
  • Integrated advanced monitoring tools like Splunk and Grafana for real-time analytics and performance oversight
  • Utilized Business Intelligence tools such as MicroStrategy to enable data-driven decision-making for high-stakes projects
  • Integrated Splunk for advanced log management and Grafana for real-time application performance monitoring
  • Gained hands-on experience with Business Intelligence tools like MicroStrategy for data-driven decision-making.

Solution Architect

VIDEOTRON
08.2008 - 02.2011
  • Spectrum IT Project Management
  • Managed entire IT project life cycles, from initial planning to deployment and ongoing support, spanning a diverse set of technologies such as servers, networking, and software solutions
  • Reliability and Business Continuity Planning
  • High Availability & Disaster Recovery
  • Specialized in designing resilient systems with a focus on high availability, disaster recovery, and operability to ensure business continuity
  • Integrated Electronic Payment Solution
  • Architected and implemented an integrated electronic payment system using Moneris and Tender Retail across all Videotron SuperClub Point of Sales
  • Played a pivotal role in the strategic planning, ensuring seamless transaction experiences and high availability
  • Windows Software Systems Strategy
  • Formulated a comprehensive strategic plan, guidelines, and standards for the development of Windows-based software systems, aligning with the organizational objectives
  • Software Development
  • LGI (Internal Accounting System): Spearheaded the development of an internal accounting application, employed by the sales and accounting departments for efficient internal management at SuperClub Videotron
  • Millenium (POS Application): Led the development of a Point-of-Sale application that streamlined sales, rentals, and inventory control for SuperClub stores
  • Security Protocols
  • Engineered robust security measures including PCI compliance, data encryption, firewall configurations, and multi-factor authentication to protect sensitive data and systems
  • Service-Oriented Architecture (SOA)
  • Designed and implemented integration architectures using SOA methodologies, employing platforms and technologies like JBOSS SOA, APACHE/TOMCAT, and web services
  • Database Management
  • Extensive experience in working with various databases like Oracle, DB2, and MS SQL, ensuring data integrity, availability, and security.

Software Engineer

BELL CANADA
06.2007 - 07.2008
  • Advanced security and telecom systems innovation, aligning with future tech trends.

Project Manager/Software System Analyst

MOTOROLA
09.2004 - 06.2007
  • Contributed to Agile projects enhancing the security and resilience of a 911 emergency dispatch system

Software Consultant

03.2004 - 08.2004
  • Solutions)
  • Developed real-time software for emergency response telecom systems.

Solution Architect

VOICEAGE
04.2003 - 03.2004
  • Acted as a Solution Architect, delivering advanced solutions in audio and video image processing

Solution Architect

HYPERCHIP
07.1996 - 02.2003
  • Acted as a Solution Architect specializing in networking and ASIC validation

Education

MBA (Master Business - Administration

Sherbrooke University and HEC Montreal

Bachelor of Business Administration -

Sherbrooke University

Bachelor - Electrical Engineering, Computer Science

Montreal University (Polytechnic Institute of Montreal)
1996

College Degree - Computer Science

Maisonneuve College
Montreal, Quebec
1992

Skills

  • Software Development Leadership:
  • Proven expertise in leading and executing complex software development projects Proficient in programming languages including Java, Python, C#, and NET, and well-versed in various frontend frameworks
  • Proficiency in Kubernetes:
  • Demonstrated expertise in Kubernetes, orchestrating containerized applications for enhanced scalability and resilience in cloud environments Skilled in managing Kubernetes clusters for optimal deployment and operations Additional experience with Karpenter and Rancher for advanced Kubernetes management
  • Advanced Monitoring and Alerting with DataDog and Splunk: Extensive experience with DataDog and Splunk for creating comprehensive monitoring solutions, alarms, and dashboards, ensuring optimal system performance and proactive incident management
  • IaaS and Cloud Engineering:
  • Proficient in designing and managing scalable cloud solutions across AWS (including EKS), Azure, and Google Cloud Skilled in IaaS frameworks, cloud migration strategies, and PaaS solutions like Cloud Foundry
  • System Performance Optimization: Extensive experience in system design and performance tuning Proficient in using tools like Jaeger and BlazeMeter for system resilience and efficiency optimization
  • DevOps and Continuous Integration/Continuous Deployment (CI/CD): Experienced in implementing DevOps practices to enhance deployment and infrastructure management using Jenkins, GitLab CI, AWS CodePipeline, Terraform, and Ansible
  • Data Management and Analytics: Skilled in database technologies and big data solutions, including Oracle, MySQL, MongoDB Experienced in utilizing data analytics for business intelligence and decision-making
  • Incident Management and Problem Resolution: Adept at leading rapid and efficient incident response, especially in security and operational contexts
  • Real-Time Data Processing & Analytics:
  • Proficient in handling real-time data processing systems, including Kafka, SQS, SNS, RabbitMQ, and similar technologies Skilled in utilizing Big Data ecosystems and analytical tools to derive meaningful insights and intelligence
  • Service-Oriented Architecture (SOA) and System Design: Proven success in designing SOA and microservices architecture, aligning IT solutions with business goals
  • Security and Compliance: Knowledgeable in cloud security protocols and compliance standards, including PCI-DSS, GDPR, and HIPAA Experienced in embedding security practices within system design and deployment
  • Team Leadership and Cross-Functional Collaboration: Proven success in leading high-performance technical teams and collaborating effectively across diverse functional groups
  • Strategic Planning and Roadmap Development: Demonstrated ability in aligning IT strategies with business goals and effectively managing technology roadmaps, budgets, and resources
  • Agile Methodologies and Project Management: Strong background in Agile methodologies, ensuring adaptability and efficiency in software development and delivery processes
  • Technologies Skilled (15 years):
  • Kubernetes,Cloud,AWS,Azure,GCP, Cloud Foundry,Linux,ITIL,ABCP,MBA,Python,Datadog,Splunk,HELM
  • Dynatrace,AppDynamics,jmeter,CD/CI,Jenkins,GitLab,ArgoCD,Terraform,Ansible,Karpenter,Rancher,PCI
  • IAAS,PAAS,SAAS,DR,Kafka,Rabbit MQ,SQS,SNS,AWS Web Services,C,C,C#, net, javascript,Spring,SDLC
  • Ruby,MongoDB,Cassandra,DynamoDB,Cosmo,API,Docker,VM, PCI,SOC,SOC2, GDPR, HIPAA, FEDRAMP
  • Auth, SHA2,EDA,microservices,REST,SOAP,GraphQL,message,MDM,TOGAF,CISSP, BPMN,Ruby,IAM, Cloud Formation,VPC,EC2,EKS,AKS,DNS,Route53,CNI,CDN,Aurora,Lambda,nodejs,Golang, SQL/NoSQL,RPC, gRPC,AI/ML,Web 30,VM, PCI-DSS
  • Cybersecurity Best Practices
  • IT Governance
  • Change Management
  • Vendor Management
  • System Migration
  • Enterprise Architecture Design
  • IT Infrastructure Management
  • Data Modeling
  • Project Management
  • Internet of Things Solutions
  • Stakeholder Communication
  • Application Integration
  • DevOps Practices
  • Artificial Intelligence Strategy
  • Solution Implementation
  • Team Leadership
  • Microservices Architecture
  • Performance Optimization
  • Business Process Analysis
  • Machine Learning Integration
  • Security Architecture
  • Big Data Analytics
  • Agile Methodologies
  • Cloud Computing Expertise
  • Structure Designs
  • Data Warehousing Expertise
  • Big Data Management
  • System Architecture Design
  • Software-as-a-Service Development
  • Key Performance Indicators
  • Multi-Site Planning
  • Security Protocols
  • Machine Learning
  • Data Analytics
  • Information Modeling
  • SQL
  • Virtual and Cloud Technologies
  • System and Network Security
  • Communication and Team Collaboration
  • Technical Documentation and Reporting
  • Regulatory Compliance
  • Technical Analysis
  • Bandwidth Evaluations
  • IT Infrastructure Proficiency
  • Linux Certification
  • Infrastructure Development
  • Disaster Recovery Planning
  • Network Infrastructure Administration
  • Technical Support and Assistance
  • Application Administration
  • Security Management
  • Requirements Analysis
  • Code Development
  • System Testing
  • Tomcat
  • Cloud Services
  • Firewalls
  • TCP/IP Protocol
  • Penetration Testing
  • Critical Thinking
  • Switches and Routers
  • Architecture Review
  • Design Specifications

Accomplishments

  • Implemented robust cloud security protocols for AWS and Azure, ensuring compliance with PCI-DSS, GDPR, HIPAA through audits, MFA, and encryption
  • Operational Excellence and Leadership:
  • Enhanced operational workflows with automation tools like Ansible and Terraform, overseeing cross-functional teams to deliver on complex architectural projects
  • Collaboration and Innovation:
  • Led full lifecycle business development and delivered workshops to promote best practices in Enterprise Architecture, ensuring alignment with business objectives
  • Enterprise Cloud Infrastructure Design and Deployment:
  • Spearheaded the development of Directed cloud architecture strategies across AWS and Azure, improving technology infrastructures by 25% and reducing infrastructure costs by 20%
  • High-Performance Distributed System Software Development & Architecture:
  • Google Cloud Platform Integration: Applied Google Cloud's robust infrastructure for distributed systems, enhancing performance and scalability
  • Utilized Google Kubernetes Engine (GKE) for container orchestration, ensuring high availability and efficient scaling
  • Performance Optimization with Google Cloud: Implemented Google Cloud's Compute Engine for optimized VM placement, used Cloud CDN for efficient content delivery, and employed Cloud Load Balancing for managing traffic
  • Integrated Google Cloud's Bigtable and Firestore for high-performance, scalable database solutions
  • Innovated with service-oriented and event-driven designs, constructing distributed systems that excelled in performance, scalability, and availability
  • Implemented container and serverless application frameworks using Docker, Kubernetes, and AWS Lambda, which enhanced system efficiency and slashed scale-out costs by 30%
  • Engineered systems with supreme availability, minimal latency, and self-repair capabilities, using techniques like load balancing and horizontal scaling (with AWS EC2 Auto Scaling), achieving an operational uptime SLA of 99.99%
  • Optimized for low latency through strategic placement of EC2 instances in proximity to user bases, implementation of Amazon ElastiCache, and fine-tuning of AWS RDS performance
  • Leveraged AWS CloudFront for content delivery, Route 53 for DNS service routing to reduce latency further
  • Employed Amazon Aurora's high-performance database engine, designed for speed and reliability
  • Utilized network performance monitoring tools to continually assess and adjust for optimal latency
  • Leveraged AKS and EKS for Kubernetes management, delivering high-availability cloud-native applications
  • Big Data Analytics and Real-Time Processing: Led initiatives integrating big data solutions and real-time data processing, utilizing technologies akin to Azure Synapse Analytics and Azure Data Factory
  • Pre-Sales Engineering and Solution Prototyping:
  • Played a pivotal role in the complete cycle of pre-sales activities, including response to RFPs, proposal formulation, and direct engagement with prospective clients, contributing to a 40 % increase in closed deals and cloud adoption.

Certification

TOGAF 9.1 Certified AWS Solutions Architect Professional, AWS Solution Architect Certified, AWS Certified Cloud Practitioner ITIL Certified, CISSP JBOSS Admin Certified ABCP Certified (Disaster Recovery and Business Continuity Certified) Kubernetes Administrator Certified MBA in Business (Focus on Executive Business Strategy); B.Eng; Major in Computer Science; B.Admin

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Enterprise Architect/Sr Staff Engineer

JP MORGAN CHASE & CO, AXIM
10.2018 - 12.2023

Senior Enterprise Architect/Sr Technical Advisor

BELL
03.2011 - 10.2018

Solution Architect

VIDEOTRON
08.2008 - 02.2011

Software Engineer

BELL CANADA
06.2007 - 07.2008

Project Manager/Software System Analyst

MOTOROLA
09.2004 - 06.2007

Software Consultant

03.2004 - 08.2004

Solution Architect

VOICEAGE
04.2003 - 03.2004

Solution Architect

HYPERCHIP
07.1996 - 02.2003

MBA (Master Business - Administration

Sherbrooke University and HEC Montreal

Bachelor of Business Administration -

Sherbrooke University

Bachelor - Electrical Engineering, Computer Science

Montreal University (Polytechnic Institute of Montreal)

College Degree - Computer Science

Maisonneuve College
TOGAF 9.1 Certified AWS Solutions Architect Professional, AWS Solution Architect Certified, AWS Certified Cloud Practitioner ITIL Certified, CISSP JBOSS Admin Certified ABCP Certified (Disaster Recovery and Business Continuity Certified) Kubernetes Administrator Certified MBA in Business (Focus on Executive Business Strategy); B.Eng; Major in Computer Science; B.Admin
Paul Paul Lundy Lundy Jr