Customer Support Specialist with IT and retail experience, skilled in troubleshooting, multi-channel communication (phone, chat, email), and problem resolution. Adept at providing inbound helpdesk support, documenting interactions, and escalating complex issues appropriately. Known for delivering world-class customer service with empathy, accuracy, and technical expertise. Certified in CompTIA A+, Google IT, and Apple iOS support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
AutoZone
Detroit
06.2024 - Current
Provide customer support across multiple channels, resolving inquiries quickly and accurately.
Assist with product selection, billing, and transactions while documenting all customer interactions.
Troubleshoot system issues and escalate complex concerns as needed.
Build rapport with customers, promoting products and services to enhance satisfaction.
Cell Phone Repair Technician
Assurant
Detroit
10.2021 - 10.2022
Delivered inbound and in-store technical support, resolving device hardware and software issues.
Assisted customers with troubleshooting, system errors, and performance concerns.
Accurately documented repair actions, providing clear updates and cost options.
Promoted insurance services, strengthening customer trust and retention.
Education
IT Support Training - undefined
Per Scholas
04.2024
High School Diploma - undefined
University Prep Art & Design
01.2020
Skills
Customer Service & Call Flow Support
Phone, Chat, Email & Mail Communication
Troubleshooting (Hardware, Software, Network)
User Access & System Navigation Assistance
Documentation & Call Tracking Systems
Dealer/Client Enrollment & Billing Support
Process Improvement & Escalation Handling
Empathy, Rapport Building & Brand Advocacy
Certification
CompTIA A+ Certification
Google IT Certification
Apple Certified iOS Technician & Level 2 WISE Certified Technician