Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayinde Parker

Detroit

Summary

Customer Support Specialist with IT and retail experience, skilled in troubleshooting, multi-channel communication (phone, chat, email), and problem resolution. Adept at providing inbound helpdesk support, documenting interactions, and escalating complex issues appropriately. Known for delivering world-class customer service with empathy, accuracy, and technical expertise. Certified in CompTIA A+, Google IT, and Apple iOS support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

AutoZone
Detroit
06.2024 - Current
  • Provide customer support across multiple channels, resolving inquiries quickly and accurately.
  • Assist with product selection, billing, and transactions while documenting all customer interactions.
  • Troubleshoot system issues and escalate complex concerns as needed.
  • Build rapport with customers, promoting products and services to enhance satisfaction.

Cell Phone Repair Technician

Assurant
Detroit
10.2021 - 10.2022
  • Delivered inbound and in-store technical support, resolving device hardware and software issues.
  • Assisted customers with troubleshooting, system errors, and performance concerns.
  • Accurately documented repair actions, providing clear updates and cost options.
  • Promoted insurance services, strengthening customer trust and retention.

Education

IT Support Training - undefined

Per Scholas
04.2024

High School Diploma - undefined

University Prep Art & Design
01.2020

Skills

  • Customer Service & Call Flow Support
  • Phone, Chat, Email & Mail Communication
  • Troubleshooting (Hardware, Software, Network)
  • User Access & System Navigation Assistance
  • Documentation & Call Tracking Systems
  • Dealer/Client Enrollment & Billing Support
  • Process Improvement & Escalation Handling
  • Empathy, Rapport Building & Brand Advocacy

Certification

  • CompTIA A+ Certification
  • Google IT Certification
  • Apple Certified iOS Technician & Level 2 WISE Certified Technician

Timeline

Retail Sales Associate

AutoZone
06.2024 - Current

Cell Phone Repair Technician

Assurant
10.2021 - 10.2022

IT Support Training - undefined

Per Scholas

High School Diploma - undefined

University Prep Art & Design