Alondra Caballero Nunez
Berwyn,IL
Summary
Retail Assistant Manager with years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Prime Communications-Chicago
Chicago, IL
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Project Manager Clerk
Royalbay
Cicero, IL
07.2023 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Retail Assistant Manager
T-Mobile
07.2017 - 10.2020
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Submitted reports to senior management to aid in business decision-making and planning.
- Successfully drove new product lines to increase annual profits by %.
Sales Associate
T-Mobile
07.2016 - 06.2017
- Offered each customer personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Receptionist
Pilsen Wellness Center
04.2015 - 06.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Maintained files and records.
- Used internal software to process appointments.
Education
High School Diploma -
Morton High School
Morton, MS06.2014
Skills
- Analyzing Profitability
- Delegation and Supervision
- Merchandise Promotion and Display
- Staff Coaching and Training
- Scheduling and Time-Tracking
- Customer Service Management
- Computer Proficiency
- Microsoft Office
- Administrative Support
- Positive Attitude and Energetic
- Data Entry and Database Software
- Documentation and Reporting
- Multi-Line Phone Systems
- Visitor and Customer Relations
- Spreadsheet Tracking
- Project Management
- Project planning and development
- Project Scheduling
- Project tracking
- Work flow planning
- Risk Management
- Document Management
- Data Analysis
- Data review
- Inventory Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Prime Communications-Chicago
06.2024 - Current
Project Manager Clerk
Royalbay
07.2023 - 06.2024
Retail Assistant Manager
T-Mobile
07.2017 - 10.2020
Sales Associate
T-Mobile
07.2016 - 06.2017
Front Desk Receptionist
Pilsen Wellness Center
04.2015 - 06.2016
High School Diploma -
Morton High School