Olivyia Russ

• Answered incoming calls promptly and professionally.
• Greeted customers, assessed their needs and provided appropriate services.
• Maintained customer records and updated them as necessary.
• Resolved customer complaints quickly and efficiently.
• Handled telephone inquiries regarding appointments and work in process.
• Collaborated with other departments within the organization to ensure customer satisfaction.
• Utilized CRM tools effectively in order to manage relationships with customers.
• Coordinated with sales representatives to ensure smooth transition of customer orders from sales to aftersales.
• Assist clients with their purchasing needs, and provide excellent service

• Developed strategies to improve operational procedures and reduce costs.
• Coordinated with other departments to ensure projects were completed on time and within budget.
• Analyzed data to identify trends in customer behavior and preferences.
• Developed and maintained scheduling procedures to ensure timely completion of projects.
• Assigned tasks to appropriate personnel based on their skill level and availability.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Utilized Microsoft Excel and Word to keep track of Recall campaigns, and customer relations

• Operated cash register.
• Maintained store and maintained appearance.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Addressed employee issues and conflicts to provide input, feedback and coaching.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Responded to safety and loss prevention incidents.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• lead specific parts of meetings based on the material sponsored that week
• Demonstrated a professional and friendly demeanor with all clients and co-workers

• Directed customer communication to appropriate department personnel.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed inventory to ensure all supplies were in stock and within budget.
• Responded effectively to sensitive inquiries or complaints.
• Coordinated appointments, meetings and conferences.
• Planned and ran all client events
• Oversaw all social media presences using Canva and Microsoft Word

• Answered and directed incoming calls using multi-line telephone system.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Reported suspicious individuals to supervisor.
• Inputted most new jobs into the right systems
• Collected and organized timecards
• Acquired warranties for each new roof we completed

I worked here on two separate occasions with a break inbetween for school.

• Answered and directed incoming calls using multi-line telephone system.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Reported suspicious individuals to supervisor.
• Inputted most new jobs into the right systems
• Collected and organized timecards
• Acquired warranties for each new roof we completed